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Showing results 1 to 25 of 208
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Search: Posts Made By: Rich Shepherd
Forum: ShopStream Connect User Forum 02-28-2019, 08:41 AM
Replies: 2
Views: 722
Posted By Rich Shepherd
Thanks for emailing the information we requested...

Thanks for emailing the information we requested to help sort this out.
Summary:
SSC (ShopStream Connect) now displays "Not Subscribed" for the subscription status of your Ethos Tech after you...
Forum: Scanner Capabilities 02-15-2019, 10:07 AM
Replies: 20
Views: 2,950
Posted By Rich Shepherd
There is information on it on this site. Just...

There is information on it on this site.
Just select Diagnostic platforms up near the top left of the screen.
Here is a link:
https://www.snapon.com/diagnostics/us/DiagnosticPlatforms.htm
Forum: Modis User Forum 11-21-2018, 05:15 AM
Replies: 2
Views: 692
Posted By Rich Shepherd
To check for tool updates: Connect Modis Ultra...

To check for tool updates: Connect Modis Ultra (In connect to PC mode) to PC with ShopStream Connect installed. Run SSC and select Tools>Update software> check for updates> Modis Ultra.
SSC is...
Forum: Modis User Forum 11-05-2018, 09:50 AM
Replies: 21
Views: 2,678
Posted By Rich Shepherd
Starting with 18.4 software

Starting with 18.4 software
Forum: Solus/SOLUS PRO User Forum 10-08-2018, 04:59 AM
Replies: 4
Views: 2,040
Posted By Rich Shepherd
Please call Customer Care for assistance. ...

Please call Customer Care for assistance.
Contact information is available via the "Customer Care" link at the top right of the forum home page.
...
Forum: ZEUS User Forum 10-02-2018, 11:21 AM
Replies: 10
Views: 2,424
Posted By Rich Shepherd
Select Diagnostic Platforms at the top of the...

Select Diagnostic Platforms at the top of the forum page
https://www.snapon.com/diagnostics/us/DiagnosticPlatforms.htm

Select Zeus platform

Then select the link for Upgrade 18.4 coverage guide...
Forum: Verus User Forum 07-31-2018, 08:19 PM
Replies: 4
Views: 1,289
Posted By Rich Shepherd
ShopStream Connect is a free PC based application...

ShopStream Connect is a free PC based application for viewing, printing and managing data files from the tools on a PC.

The application on Verus platforms is called ShopStream Diagnostic Suite and...
Forum: Modis User Forum 07-31-2018, 08:10 PM
Replies: 1
Views: 779
Posted By Rich Shepherd
Sounds like you tried to access the settings from...

Sounds like you tried to access the settings from within scanner or scope.
some settings are grayed out there. Some settings require a reboot so those are grayed out when you try to access them...
Forum: ShopStream Connect User Forum 07-10-2018, 10:17 AM
Replies: 2
Views: 1,146
Posted By Rich Shepherd
See Page 46 of the Microscan III user manual...

See Page 46 of the Microscan III user manual found here:
https://www.snapon.com/diagnostics/us/UserManuals
Forum: Lab Scope & Component Level Testing 04-23-2018, 04:45 AM
Replies: 5
Views: 1,135
Posted By Rich Shepherd
See page 4 of these on the website: ...

See page 4 of these on the website:
https://www.snapon.com/display/1068/Bid-Specs/VERUSEdgeBidSpec.pdf

https://www.snapon.com/display/1068/Bid-Specs/VANTAGEUltraBidSpec.pdf

You can find them...
Forum: ShopStream Connect User Forum 03-02-2018, 05:30 AM
Replies: 5
Views: 1,624
Posted By Rich Shepherd
It sounds like the viewer window may be located...

It sounds like the viewer window may be located at a coordinate that puts it off screen. If the icon shows on the task bar but the window is not visible, it may be off screen.
Try method 1 here:...
Forum: Verus User Forum 12-19-2017, 04:37 AM
Replies: 5
Views: 1,151
Posted By Rich Shepherd
Were the PIDs displayed with that many decimal...

Were the PIDs displayed with that many decimal points when the data was displayed live from the vehicle?
or just when reviewed with the SSC viewer?
Forum: ShopStream Connect User Forum 12-06-2017, 05:23 AM
Replies: 8
Views: 1,836
Posted By Rich Shepherd
Hi Phil, I said: ShopStream Connect is not...

Hi Phil,
I said:
ShopStream Connect is not tested on the Windows based platforms because they have their own Data Manager hence the statement on not loading it on them.
You asked:
Hello again...
Forum: ShopStream Connect User Forum 12-05-2017, 04:52 AM
Replies: 8
Views: 1,836
Posted By Rich Shepherd
Are you comparing the same number of files and...

Are you comparing the same number of files and total folder size between the Verus Pro and Verus Edge?
SSC now reads the year and make from the PIDs files which were added around 17.2 and will then...
Forum: ShopStream Connect User Forum 11-15-2017, 08:41 AM
Replies: 8
Views: 2,068
Posted By Rich Shepherd
Try this: Close SSC Close Win 10 mail Open...

Try this:
Close SSC
Close Win 10 mail
Open SSC and try to email file.
Forum: Verus User Forum 10-24-2017, 09:06 AM
Replies: 10
Views: 1,865
Posted By Rich Shepherd
The scope buffer is a fixed length. The scopes...

The scope buffer is a fixed length. The scopes base mode of the operation increases the sample rate as the sweep decreases so longer sweeps give a longer buffer time wise.
If you select Peak Detect,...
Forum: Lab Scope & Component Level Testing 10-12-2017, 10:37 AM
Replies: 12
Views: 2,703
Posted By Rich Shepherd
If you are connecting the Pico to your Verus Edge...

If you are connecting the Pico to your Verus Edge using the pressure selections in scope, those selections are setup for use with the Snap-on transducers which sit at about .5V with no pressure to...
Forum: Scanner Capabilities 10-09-2017, 10:47 AM
Replies: 4
Views: 1,395
Posted By Rich Shepherd
You can do an initial comparison of tools here if...

You can do an initial comparison of tools here if you haven't already:
https://www1.snapon.com/diagnostics/us/DiagnosticPlatforms.htm
Forum: Verus User Forum 08-29-2017, 04:36 AM
Replies: 6
Views: 7,783
Posted By Rich Shepherd
That pickup can be connected to any secondary...

That pickup can be connected to any secondary wire (Plug or coil) that you want to view the waveform from. In the case of the B4000, you can view the waveform from each wire individually with it...
Forum: Modis User Forum 08-28-2017, 04:57 AM
Replies: 15
Views: 3,152
Posted By Rich Shepherd
The SIA 2000 Ignition adapter manual located here...

The SIA 2000 Ignition adapter manual located here has pictures of the COP adapters in use so you can see them:
https://www1.snapon.com/diagnostics/us/UserManuals

Direct into the manual there:...
Forum: Modis User Forum 08-17-2017, 09:37 AM
Replies: 15
Views: 3,152
Posted By Rich Shepherd
User manuals and training videos here:...

User manuals and training videos here:...
Forum: Verus User Forum 03-20-2017, 05:08 AM
Replies: 9
Views: 2,861
Posted By Rich Shepherd
Yes, It is possible to view .vsm files on a PC...

Yes, It is possible to view .vsm files on a PC with SSC.

On the Verus you can either browse to the Desktop with the Data Manager or you can copy the file from the desktop to the Shopstream folder...
Forum: Verus User Forum 03-18-2017, 09:23 AM
Replies: 9
Views: 2,861
Posted By Rich Shepherd
If you saved screen captures, then no, its not...

If you saved screen captures, then no, its not possible to change them.
What file extension do they have? If they are .VSM, they are scope files.
How are you trying to open them?
If you double...
Forum: ShopStream Connect User Forum 11-03-2016, 05:06 AM
Replies: 23
Views: 12,925
Posted By Rich Shepherd
The BMP file format doesn't have built in...

The BMP file format doesn't have built in capability to include notes.
The jpg file format does however have fields that can be used for various bits of information including comments. You can see...
Forum: ShopStream Connect User Forum 10-31-2016, 05:37 AM
Replies: 23
Views: 12,925
Posted By Rich Shepherd
It is currently possible to add notes to the...

It is currently possible to add notes to the .PIDs file on a Verus in the Data Manager. It is also possible to add or edit notes for a .PIDs in the note field using SSC.
I don't remember offhand...
Showing results 1 to 25 of 208

 

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