I have a verus edge updated to 19.2 that when changing from one screen to another it will lock up once in awhile, have to remove battery then everything is normal again. Does anybody know of a fix without having to send it in to Snap-on, Thanks
verus edge locks up
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I havnt seen this problem on a edge.. but i dont have alot of experience with the verus edge..
that being said. with any windows related pc. temperature can be a problem. has the unit been very cold or hot when this happens??
also how is the battery condition/holding charge?? -
It would be best to call the diagnostic support center and let them troubleshoot the problem.Comment
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My Verus Edge is on 19.2, and it has started that locking up thing. Just when selecting another screen, not when changing vehicles or backing out. I have to hold power button, it then shuts down. But when I restart it , it comes to recover screen, and I just wait 30 seconds for timer to count down and it restart okay. If I had keyboard attached, I probably could select proper selection and bypass 30 second timer. Not a big deal, but it has only started doing this the last couple of weeks.Comment
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I bought my Edge in 15, and it was a great machine, UNTIL I updated to 19.2, now it locks up, and is much slower than before the update. They changed the PID text to a gray color, as well as the graph text from white on black to gray on black. What kind of sense does that make? Tech support told me tough S%$t, and I will have to pay another 1500.00 and MAYBE they will "fix" the issues THEY created in the next update.
Now my dealer tells me tech support thinks I need a battery. Tried it on AC charging , same issue. Battery is 3+ weeks out and I will likely be without my tool until next year.
This does not encourage brand loyalty. Others I have talked to have same or similar experiences.Comment
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I bought my Edge in 15, and it was a great machine, UNTIL I updated to 19.2, now it locks up, and is much slower than before the update. They changed the PID text to a gray color, as well as the graph text from white on black to gray on black. What kind of sense does that make? Tech support told me tough S%$t, and I will have to pay another 1500.00 and MAYBE they will "fix" the issues THEY created in the next update.
Now my dealer tells me tech support thinks I need a battery. Tried it on AC charging , same issue. Battery is 3+ weeks out and I will likely be without my tool until next year.
This does not encourage brand loyalty. Others I have talked to have same or similar experiences.You can expect the reputation of your business to be no better than the cheapest item or service you are willing to sell. - WheelComment
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My dealer got me squared away with a new battery and re-imaged the tool. My tool has been re-imaged before, but this time it must have taken. It is early on, but so far so good. My dealer gets 5 stars, Snap On gets 1. Tech support on the company side, IMO, used to be outstanding, not now, not even close.
As far as design and changes, I agree, whomever is designing the interface and graphics with no options to get them where we want them, or at the very least, not making things WORSE, could not possibly have ever been an auto technician. Also, to have to send in a tool for what should be a simple in the field fix is ridiculous. I also think that process should be streamlined, because the guys I know waiting 1-2 months for their spendy scantools should not have to.
World class cost should come with world class service, from the bottom to the top.Comment
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