Snapon Diagnostics Product Forums Diagnostic Home . Diagnostic Product Index . Customer Care        
Diagnostic SoftwareDiagnostic PlatformsAsk-a-Tech, Automotive Repair InformationTech Central
Go Back   Snapon Diagnostics Product Forums > Snap-on Diagnostic Products > Diagnostic Platforms > ShopStream Connect User Forum
Home Today's Posts Register Members List FAQ
Thank you for visiting Snap-on Diagnostics Product Forums.
You are currently NOT logged in to a registered account. Some functions of Snap-on Diagnostics Product Forums will not be available to you if your are not logged in as a registered member. For a limited time only, registrationto Snap-on Diagnostics Product Forums to Snap-on Diagnostics Product Forums is !! FREE !! Select the    **REGISTER NOW**    link to register for your FREE Snap-on Diagnostics Product Forums account!!

Reply
 
Thread Tools Display Modes
  #1  
Old 02-23-2019, 01:32 PM
phoneman85 phoneman85 is offline
Junior Member
 
Join Date: Feb 2019
Posts: 7
phoneman85 Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default Subscription lost after upgrade to 18.4?

I have an ethos tech that has a valid subscription until September of this year, I recently upgraded to 18.4 from 18.2, and under subscription status, it now says "not subscribed".

The funny thing is, I made backups of the whole SD card before the update, and if I put the 18.2 files on another SD card and connect to shopstream, it once again says I have a sub until 9/19?!

I guess at the worst, when 19.2 comes out, I can put the 18.2 back on it and update that way.

This is why you make backups. Anyone else experience this, and is there a fix?
Reply With Quote
  #2  
Old 02-28-2019, 08:41 AM
Rich Shepherd Rich Shepherd is offline
Snap-on D&I
 
Join Date: Nov 2006
Posts: 456
Rich Shepherd Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

Quote:
Originally Posted by phoneman85 View Post
I have an ethos tech that has a valid subscription until September of this year, I recently upgraded to 18.4 from 18.2, and under subscription status, it now says "not subscribed".

The funny thing is, I made backups of the whole SD card before the update, and if I put the 18.2 files on another SD card and connect to shopstream, it once again says I have a sub until 9/19?!

I guess at the worst, when 19.2 comes out, I can put the 18.2 back on it and update that way.

This is why you make backups. Anyone else experience this, and is there a fix?
Thanks for emailing the information we requested to help sort this out.
Summary:
SSC (ShopStream Connect) now displays "Not Subscribed" for the subscription status of your Ethos Tech after you installed 18.4.1 onto it. Before installing 18.4.1, it displayed the subscription status valid until September.

Customer Care looked up your Ethos Tech Serial number when you called, verified the subscription is still active, and itís still eligible for updates per your subscription.

18.4 SSC is not displaying the subscription status of your of your Ethos Tech correctly now that it has 18.4.1 installed. The Ethos Tech is still eligible for the next update and SSC will prompt you when it becomes available even though it is displaying the status as "Not Subscribed".
We will work on a fix for this behavior and will include it in a future version of SSC if it canít be addressed in the web services.
Reply With Quote
  #3  
Old 02-28-2019, 02:18 PM
phoneman85 phoneman85 is offline
Junior Member
 
Join Date: Feb 2019
Posts: 7
phoneman85 Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

Rich, Thanks for your help, as well as all the others who worked on this. Glad to know I can expect support on par with the quality of your tools!
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -7. The time now is 04:34 AM.


Reminder: Your participation in these areas of the site is solely at your own risk. The
information is only the opinion of the poster, is no substitute for your own research,
and should not be relied upon for business critical decisions or any other purpose.
Never assume that you are anonymous and cannot be identified by your posts.
We reserve the right to discontinue any users' use of any such public forum
for any reason. Please read the Terms of Service.

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated. Other marks are marks of their respective holders.
©2009 Snap-on Incorporated. All rights reserved.