Verdict

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  • wfdwyer
    Junior Member
    • Jun 2011
    • 6

    Verdict

    I am in the process of deciding whether to purchase the Verdict or not. So far, upon researching various forums online, the reviews of the Verdict has been dissapointing. I do need to purchase a diagnostic tool and would like help with this forum to determine whether it is worth the price to purchase this device or not. I've also noticed that the Snap-on support has not received good reviews as well. Any help with this issue will be greatly appreciated. BTW, it would be good to hear from fellow mechanics. Thanks.
  • gentz
    Senior Member
    • Jan 2010
    • 191

    #2
    Personally I would not purchase either the verdict or verus at this time until the glitches caused by the software changes . Hardware is probably the best but with this software in them makes them almost useless...My answer to your question if to buy one or not I would say not at this moment until SO gets their stuff straight and fixes this can of worms...
    Last edited by gentz; 06-08-2011, 01:01 PM.
    Diagnostic Specialist, diagnostic tool specialist. You name It I have it or have used it! MasterTech since 1998.

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    • wfdwyer
      Junior Member
      • Jun 2011
      • 6

      #3
      Originally posted by gentz
      Personally I would not purchase either the verdict or verus at this time until the glitches caused buy the software change have caused. Hardware is probably the best but with this software in them makes them almost useless...My answer to your question if to buy one or not I would say not at this moment until SO gets their stuff straight and fixes this can of worms...
      Thanks for you honest reply. What other "reliable" alternatives are there?

      Comment

      • Steve6911
        Moderator
        • Feb 2007
        • 2168

        #4
        Originally posted by wfdwyer
        I am in the process of deciding whether to purchase the Verdict or not. So far, upon researching various forums online, the reviews of the Verdict has been dissapointing. I do need to purchase a diagnostic tool and would like help with this forum to determine whether it is worth the price to purchase this device or not. I've also noticed that the Snap-on support has not received good reviews as well. Any help with this issue will be greatly appreciated. BTW, it would be good to hear from fellow mechanics. Thanks.
        Wfdyer
        There are a lot of questions that you need to ask when making a purchase like this. What scan tools do you currently have, what is it about those tools that has you looking for another tool. Does the Verdict specs meet those demands? If the answer is yes then what makes you want the Verdict over the Modis or Verus. I myself do not have a Verdict, I have a Modis and Verus but I have used the Verdict and did like it. Reviews can help, but do not just rely on them, most forums reviews will be mostly complaints. Will your dealer allow to to test drive one for a few days? My thoughts are that Snap-on makes the best all in one box around. Vehicle coverage, functional and system tests are getting better all the time. The Component test module is better then any I have used and the scope is excellent. I am not saying there are no issues with it, but it is a great tool. I would watch the video's that Snap-on has for it and see you you could use one for a bit, then get back to these forums with any questions you have.

        Steve

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        • wfdwyer
          Junior Member
          • Jun 2011
          • 6

          #5
          Originally posted by Steve6911
          Wfdyer
          There are a lot of questions that you need to ask when making a purchase like this. What scan tools do you currently have, what is it about those tools that has you looking for another tool. Does the Verdict specs meet those demands? If the answer is yes then what makes you want the Verdict over the Modis or Verus. I myself do not have a Verdict, I have a Modis and Verus but I have used the Verdict and did like it. Reviews can help, but do not just rely on them, most forums reviews will be mostly complaints. Will your dealer allow to to test drive one for a few days? My thoughts are that Snap-on makes the best all in one box around. Vehicle coverage, functional and system tests are getting better all the time. The Component test module is better then any I have used and the scope is excellent. I am not saying there are no issues with it, but it is a great tool. I would watch the video's that Snap-on has for it and see you you could use one for a bit, then get back to these forums with any questions you have.

          Steve
          Thank you Steve. I do know that Snap-On makes great products. I would not be looking into purchasing a Verdict if it didn't have Snap-On to back it up. I also am aware that most forums have negative responses. What I have been looking into are the success rates of the repairs. Most computers will at some point in time need to be rebooted, updated, and restarted. That is almost inevitable. However, it is frustrating to read about how loyal customers to snap-on, purchase new devices and cannot get the adequate support to resolve issues. My Snap-on sales rep is not well versed enough with the verdict to answer all my questions and this is why I turned to the forums. Mind you, this is just one forum site I have researched. There are others online sites that I have searched and all share the same dillema. I would like purchase the Verdict but need assurance to make sure that I am not being sold a defective device and that I may get the best support.

          Comment

          • gentz
            Senior Member
            • Jan 2010
            • 191

            #6
            Just like steve mentioned have your rep loan you one for a test drive, this way you can actually feel the problems happening to you...and decide on if you would like to buy it now or wait and see if they will fix it...
            Diagnostic Specialist, diagnostic tool specialist. You name It I have it or have used it! MasterTech since 1998.

            Comment

            • wfdwyer
              Junior Member
              • Jun 2011
              • 6

              #7
              Originally posted by gentz
              Just like steve mentioned have your rep loan you one for a test drive, this way you can actually feel the problems happening to you...and decide on if you would like to buy it now or wait and see if they will fix it...
              Thank you Gentz. I have made the request to sample the Verdict.

              Comment

              • badcoupe
                Senior Member
                • Jan 2011
                • 218

                #8
                My verdict was my first SO scanner and will be my last. I had owned otc scanners for the last 12 years and switched in january. Lots of software lock-ups constantly call snap-on tech, communications issues. Mine has had to be reimaged 4 times now, and had to go back in once for 2 weeks. Very slow to boot up as well. They've swapped out my scan module twice now. I still have issues with it. If I could make SO take it back I would in heartbeat. I'm extremely dissapointed with my purchase. Don't be wowed by the wireless aspects of the tool, it's issues will will overcome the wow factor withina week or two. My rep says he won't sell another one until I'm happy with mine, he's seen firsthand all of my issues.

                Comment

                • wfdwyer
                  Junior Member
                  • Jun 2011
                  • 6

                  #9
                  Originally posted by badcoupe
                  My verdict was my first SO scanner and will be my last. I had owned otc scanners for the last 12 years and switched in january. Lots of software lock-ups constantly call snap-on tech, communications issues. Mine has had to be reimaged 4 times now, and had to go back in once for 2 weeks. Very slow to boot up as well. They've swapped out my scan module twice now. I still have issues with it. If I could make SO take it back I would in heartbeat. I'm extremely dissapointed with my purchase. Don't be wowed by the wireless aspects of the tool, it's issues will will overcome the wow factor withina week or two. My rep says he won't sell another one until I'm happy with mine, he's seen firsthand all of my issues.
                  I was considering OTC but since I haven't tried the Verdict, I thought I'd give it a test ride. Not really wowed by the wireless capabilities. I'd really just like to buy a problem free device.

                  Comment

                  • wfdwyer
                    Junior Member
                    • Jun 2011
                    • 6

                    #10
                    Surely someone must have positive experiences with this device? Any non Snap-on techs out there with positive experiences? Your input is greatly appreciated. Thanks

                    Comment

                    • dave-m
                      Member
                      • Feb 2011
                      • 54

                      #11
                      We have had a Verdict since early February and haven't had much trouble with it at all. Still get the odd lockup every now and then. The wifi is pretty much more trouble then it's worth, but I expected that from the start. Wifi Connectivity is not one of Win XP's strong points. Wireless between the hand unit and scan module and has been trouble free since the last update to 10.4 and with 11.2.

                      If the scope is an important factor then I would choose a Modis or Verus over the Verdict. Four Channels and Ignition top two channels. Truthfully I wouldn't recommend the Verus or Verdict to anyone who isn't really familiar with Win XP, it's problems and how to keep it running smoothly.

                      Comment

                      • Skip
                        Super Moderator
                        • Apr 2008
                        • 605

                        #12
                        Have you considered a Solus Pro/Vantage Pro combo? If the wireless isn't that important this may be the way to go. Both a very stable and the scanner capabilities are the same. If a 4 channel scope is important, look into a Modis.

                        Comment

                        • DougMontgomery
                          Senior Member
                          • Jul 2007
                          • 194

                          #13
                          Does it have to be a S.O product?

                          Comment

                          • Steve6911
                            Moderator
                            • Feb 2007
                            • 2168

                            #14
                            Of course it does Doug, what were you thinking?

                            Comment

                            • bgn09
                              Junior Member
                              • Mar 2011
                              • 3

                              #15
                              I HAVE HAD THE VERDICT NOW 3 MONTHS AND USE IT EVERY DAY.AFTER THE FIRST WEEK HAD A PROBLEM WITH IT COMING UP WITH A SYCHOST.EXE PROBLEM AND WOULD SHUT DOWN,TECH SUPPORT WAS GREAT AND AFTER A REIMAGE IT HAS WORKED FINE.i WORK IN A CHRYSLER DODGE DEALERSHIP AND USE IT MORE THEN THE SHOPS SCAN TOOL,ONE THING I DO DISLIKE IS THAT I WAS UNDER THE IMPRESSION THAT I WOULD BE ABLE TO RUN CHRYSLERS WITECH SOFTWARE ON IT ,BUT UNABLE TO GET IT TO CONNECT TO THE NETWORK ,MAY BE ME OR OUR I.T GUY ,,ILL KEEP TRYING BUT REMEMBER THE TOOLS FOR THE MOST PART ARE ONLY AS GOOD AS THE PEOPLE USING THEM(IN MOST CASES)NOT MEANT TO BE A SLAP IN THE FACE BUT MOST PROBLEMS ARE NOT ALWAYS THE TOOL...
                              julian heitz

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