Snap On Verus Feedback

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  • Racecar41
    Junior Member
    • Aug 2008
    • 1

    Snap On Verus Feedback

    Good Morning All,

    I know the Snap On Verus has been out for a short while now, I am curious to see what type of feedback ya'all might have so far.

    Thanks
  • m1modracer
    Junior Member
    • Nov 2008
    • 2

    #2
    shop owner

    they brought one for us to try and it was locked out wondering if this tools going to be software that will lock us out if we dont upgrade I still want to see it but the one big worry I have is if this unit is going to be like the modis because people that got that when it first came out got screwed pretty hard because of the circuit boards and updates from the original units locking up One of my diag techs got 9,000 wrapped up in his and was told sorry will have tobuy a newer unit his was 7.4 version willing to give snappy achance on the versus but if they expect us to buy upgrades every wipstitch thats not going to fly. will let you know m1

    Comment

    • transman618
      Member
      • Oct 2007
      • 77

      #3
      Thats exactly what I am worried about. I have the latest MODIS, the Avenger model. I like everything I have seen with the Verus but am worried about trading the MODIS in on it. I too want some sort of guarantees with a new Verus. How about a full bumper to bumper on it for 2 years on the first production models with all bugs and issues fixed or replaced free of charge.
      Last edited by transman618; 11-10-2008, 08:34 AM. Reason: Spelling error

      Comment

      • transman618
        Member
        • Oct 2007
        • 77

        #4
        Talked to my dealer today

        Well, I just talked to my dealer, he told me that S.O. stopped delivery of his Verus due to the fact that they are having way too many bugs. S.O. told him that it wont be until after the first of the year before they start sending them out for him to try to sell. He told me that it was the exact same thing when the first MODIS' came out. He recommended I wait at least 6 more months before even considering a Verus.

        Comment

        • jrorl63
          Snap-on DSD
          • Aug 2007
          • 121

          #5
          Originally posted by transman618
          Well, I just talked to my dealer, he told me that S.O. stopped delivery of his Verus due to the fact that they are having way too many bugs. S.O. told him that it wont be until after the first of the year before they start sending them out for him to try to sell. He told me that it was the exact same thing when the first MODIS' came out. He recommended I wait at least 6 more months before even considering a Verus.
          That is absolutely FALSE!!!

          Comment

          • electricofold
            Junior Member
            • Nov 2008
            • 9

            #6
            I just took possecion of my Verus last Thursday my dealer made no mention of that.
            Bob

            Comment

            • phill57
              Senior Member
              • Oct 2007
              • 474

              #7
              Verus

              I have had mine for around 10 days now and since the initial wow factor has subsided I have noticed quite a few issues and shortcommings. Have been in touch with tech support at least 4 times and am currently waiting for an answer to the issue of the data manager viewing application crashing constantly. I have posted several issues and suggestions on the IATN Snap-On Hand Held User Group forum.

              Now there is a rumour that the units are being recalled?

              Comment

              • MasterWrench
                Senior Member
                • Oct 2006
                • 1186

                #8
                The "RUMOR" that Verus units are being recalled is FALSE

                Stay tuned for further updates
                MasterWrench

                Comment

                • canfix auto
                  Member
                  • Oct 2008
                  • 64

                  #9
                  love mine

                  had mine for just over three weeks, no crashes yet, use it daily, love it and would recomend one to any that ask. was leary of getting one of the first ones, but all is well. was told mine was the first delivered in canada. my only real complaint is the fact that i have to give customers a USA address on the customer info page as there aren't provisions for canadian adresses. not sure what some guys are talking about when they say the unit is locked?

                  Comment

                  • Matt_yz450f
                    Snap-on Product Support Specialist
                    • May 2008
                    • 60

                    #10
                    The rumor of the Verus being recalled is FALSE, there is no recall on the Verus. We have had some difficulty's activating the units due to them being a new product but everything has been resolved now. And to answer the other question if you do not buy the upgrade your unit will NOT be locked it is locked because the trial period has ran out. If you purchased your unit you can get it activated and will no longer have a trial period to worry about. If you did not purchase the unit and are demoing it and the trial period ran out, contact your snap on dealer and he can reactivate the unit for another 10 days, or unitll you plan to purchase the unit or give it back.

                    I hope this has cleared up any questions about the Verus. It is a great tool I love it and I think everyone should own at least one.

                    Matt
                    Last edited by Matt_yz450f; 11-11-2008, 01:20 PM.
                    Product Support Specialist
                    Snap-on Diagnostics

                    Comment

                    • sdlindsey
                      Senior Member
                      • Mar 2008
                      • 347

                      #11
                      Originally posted by Matt_yz450f
                      I hope this has cleared up any questions about the Verus. It is a great tool I love it and I think everyone should own at least one.
                      At least one?

                      Is there a bulk purchase discount?

                      Comment

                      • MasterWrench
                        Senior Member
                        • Oct 2006
                        • 1186

                        #12
                        Originally posted by sdlindsey
                        At least one?

                        Is there a bulk purchase discount?

                        LOL the new "rumor"....buy one get one free
                        MasterWrench

                        Comment

                        • Matt_yz450f
                          Snap-on Product Support Specialist
                          • May 2008
                          • 60

                          #13
                          Originally posted by sdlindsey
                          At least one?

                          Is there a bulk purchase discount?


                          Give your local dealer a call and he would be the one who can tell if/what the discount would be if you bought more then one. Myself off hand can not say sorry.

                          -Matt
                          Product Support Specialist
                          Snap-on Diagnostics

                          Comment

                          • canfix auto
                            Member
                            • Oct 2008
                            • 64

                            #14
                            upgrade?

                            Originally posted by Matt_yz450f
                            The rumor of the Verus being recalled is FALSE, there is no recall on the Verus. We have had some difficulty's activating the units due to them being a new product but everything has been resolved now. And to answer the other question if you do not buy the upgrade your unit will NOT be locked it is locked because the trial period has ran out. If you purchased your unit you can get it activated and will no longer have a trial period to worry about. If you did not purchase the unit and are demoing it and the trial period ran out, contact your snap on dealer and he can reactivate the unit for another 10 days, or unitll you plan to purchase the unit or give it back.

                            I hope this has cleared up any questions about the Verus. It is a great tool I love it and I think everyone should own at least one.

                            Matt
                            what do you mean up-grade? is this not the latest system, is there already an upgrade? I've only had it 3 weeks, their better not be an upgrade already. I'm running a verus elite. thanks

                            Comment

                            • phill57
                              Senior Member
                              • Oct 2007
                              • 474

                              #15
                              Verus Issues and Suggestions

                              Good Day People.

                              This message is also posted in the IATN Snap-On Handheld User Forum as well with some minor modifications.

                              Had my verus for a few days now. The day after registering
                              the software it stopped working with a message that said it
                              was not authorized.

                              I finally got through to tech support on Friday afternoon
                              and they made some repairs remotely to my unit to get the
                              software re-authorized. They said this was fairly common.
                              That got the program up and running again at least. I told
                              the tech support fellow that there is still no direct menu
                              choice for the Verus when you phone in. I would have thought
                              that this would be a simple thing to fix.

                              I have quite a few suggestions that I don't believe would be
                              difficult to address:

                              1. Speed up data recording by allowing the program to
                              deselect unwanted data parameters so that the refresh rate
                              improves. This applies especially to Ford and Chrysler but
                              some imports are quite slow refreshing data. Yes you can
                              select a custom data list but the software still refreshes
                              all the data parameters in a given list. (This was a nice
                              feature on the Modis and Solus Pro and I hate to loose this)


                              2. The multimeter and lab scope function always loads the
                              default meter selected. If you load a DC voltmeter for
                              example and then customize the scale and sweep to suit the
                              test you are performing, it will revert back to the default
                              setting the next time the same meter is loaded. This forces
                              you to have to customize the settings all over again. (The
                              modis reloaded the customized settings as they were the last
                              time it was used). Maybe this feature could be at the
                              discretion of the user, ie when loading a graphing meter or
                              lab scope give us the option to load the default meter or
                              the last used configuration. I know you can save a
                              configuration and then reload it but that's not quite the
                              same. The data manager software does not allow you to zoom in or out on a captured multimeter or labscope recording either.

                              3. When the cursors are on the screen in multimeter mode the
                              display should indicate the reading at the specific cursors,
                              (volts, duty cycle, pulse width, pressure). In order to view
                              the value where the cursor is now, you must freeze the meter
                              and open the cursor menu and it is displayed there. On
                              screen the cursors display the frequency and delta time
                              only. Unless there is some other hidden setting that I have
                              not found yet. (see why the forum would be useful as I am
                              sure I am not the only one with similar questions).

                              4. There should be a way to split screen the software when
                              you select a scope/multimeter function. I can't find one
                              yet. It appears the only way to get this to happen is to go
                              into component tests, select the component and then the
                              appropriate meter. When this meter pops into view it can be
                              resized and floats in front or minimizes as requested. Just
                              can't find out how to do this when using the
                              Scope/Multimeter function and the scanner function is in the
                              background. Maybe there needs to be a virtual alt/tab key
                              but that doesn't work either. ( I tried it with a keyboard
                              connected).

                              5. There needs to be an "exit" button from the
                              Scope/multimeter mode. If you attempt to open the component
                              test and select a meter, you get the warning that the meter
                              is in use and you must stop the meter first but there is no
                              clear way to do this. I just figured this out I think. You
                              must stop recording and then you can open the component test
                              meter. Still an exit button would make sense to me.

                              6. When viewing data in the scanner mode, there should be a
                              way to customize the Pids individually to have them display
                              metric or standard measure. I know you can customize the
                              initial set up but not once viewing the pids.

                              7. If you turn off the ignition switch while the scanner is
                              recording or for some other reason the system stops
                              communicating with the vehicle it will repeatedly attempt to
                              connect to no avail and the option to Abort is grayed out.
                              You then cannot shut down the software as it says you must
                              stop the scanner software first. The first couple of times
                              this happened I had to shut off the whole unit by holding
                              down the power button for several seconds. This is not the
                              proper procedure to force a shut down. Using the
                              Control-Alt-Delete function on the virtual keyboard does not
                              open the Taskmanager which will allow you to shut dow the
                              non responsive program. (this works with a keyboard attached
                              though). You can also go to windows "Start" and then "Run"
                              and then type in taskmgr to start Taskmanager.

                              8. I don't know if it is just mine but virtually every time
                              I open a saved scanner movie, the viewer application
                              crashes. I have mentioned this a couple of times to tech
                              support but they have no idea. I thought it was the size of
                              the movie that was causing the problem but that does not
                              seem to be the case. I can reproduce the problem anytime I
                              want to.

                              9. The screen resolution causes the text to be blurry when
                              viewing sites in internet explorer. I tried several things
                              to improve this including a search of the internet and
                              Intel.com. (the Verus uses an 82852/82855 Intel Graphics
                              Controller) Here is the address that has information on this
                              issue and the graphics card with the LCD screen: http://www.intel.com/support/graphics/sb/CS-004668... [intel.com] This information helped slightly. The text still
                              looks blurry to me when viewing web pages, (mitchell,
                              shopkey and alldata for example), and I believe it is an
                              issue with the screen resolution and the graphics card.
                              There is an updated graphics controller version 14.19.50 and
                              the current controller is 6.14.10.4497 but I am not sure I
                              should try updating this. I will speak with someone at tech
                              support first. This does not seem to affect the Verus
                              software or any other software besides IE.

                              10. The cable length is a problem for me, maybe because I am
                              so used to the 15' cable I purchased for the Modis. I
                              definitely would recommend a longer more flexible cable. I
                              like to be connected to the DLC when running the tool as
                              this saves the internal battery life but the short cable
                              limits the use of the tool under the hood of the vehicle at
                              the same time. I am going to try the cable I have and maybe
                              it will be adequate and not create too much voltage drop. Oh
                              and yes, when connected to a pre OBD-2 vehicle you MUST use
                              the power cable to the connector as you did with the MT2500
                              because the scanner module requires external power unlike
                              the Solus Pro or Modis.

                              I spoke to Tech Support this afternoon and was told that
                              most of the issues I mentioned are being worked on. I
                              mentioned to him that one of my major concerns is the slow
                              refresh rate of the data pids on Fords and Chryslers. We
                              talked for several minutes and I was assured these issues
                              will be delt with. I asked for a possible time frame and was
                              told probably before the release of 9.2. He could not
                              elaborate on exactly how this will be accomplished though.

                              I just hope Snap-On doesn't expect us to pay to fix the
                              problems. I don't mind paying for additional testing
                              capabilities but to fix software glitches should be no
                              charge. We will see what happens I guess.

                              On another issue I found that the single USB port will not
                              support powering an external hard drive unless it has it's
                              own power supply. It seems the scanner and scope interfaces
                              use the USB ports internally as well. If you are running the
                              scanner or scope function and attempt to do multiple reads
                              of an external hard drive you will likely get a warning of a
                              power surge on the USB port with a recommendation to
                              disconnect a USB device.

                              That's all for now but I am sure there is more to come and I
                              think setting up this Verus discussion thread will go a
                              long way in resolving some of these issues and help tech
                              support at the same time.

                              Comment

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