Just Complaining Again

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  • phill57
    Senior Member
    • Oct 2007
    • 474

    Just Complaining Again

    Just another rant here.

    Why can't Snap-On give us a list of improvements and bug fixes when they release an update. I have asked before, not sure how long ago why the multimeter would not retain the last configuration that was set up to perform a test, (like the Vantage Pro does). Well it seems that it does this now. Not sure when they changed this but 11.4 does this. I was testing a temp sensor with the Ohm Meter the other day, which still doesn't graph by the way, and after performing the calibration noted the meter would not auto range back up to Kohms. Began to think there was a problem with my unit and then realiazed I had previously changed it from Auto to the 400 ohm range.
  • gentz
    Senior Member
    • Jan 2010
    • 191

    #2
    yes, we need graphing ohms......had to revert back to the old vantage yesterday to check a blend door motor position sensor....
    Diagnostic Specialist, diagnostic tool specialist. You name It I have it or have used it! MasterTech since 1998.

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    • Wheel
      Senior Member
      • Jul 2007
      • 719

      #3
      Originally posted by phill57
      Just another rant here.

      Why can't Snap-On give us a list of improvements and bug fixes when they release an update. I have asked before, not sure how long ago why the multimeter would not retain the last configuration that was set up to perform a test, (like the Vantage Pro does). Well it seems that it does this now. Not sure when they changed this but 11.4 does this. I was testing a temp sensor with the Ohm Meter the other day, which still doesn't graph by the way, and after performing the calibration noted the meter would not auto range back up to Kohms. Began to think there was a problem with my unit and then realiazed I had previously changed it from Auto to the 400 ohm range.
      no ohms graphing and no explanation why not. I would rather have the graphing, but could live with an explanation for now if there was some kind of hardware limitation that could be explained.
      You can expect the reputation of your business to be no better than the cheapest item or service you are willing to sell. - Wheel

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      • roadracer587
        Member
        • Mar 2012
        • 36

        #4
        The day that Snap-On or any other tool manufacturer tells us everything that an update changed of fixed will never come. Not trying to take up for them, it would be a monumental task and as much as I hate to say it---most of the time when I go to a shop the manuals that came with the tool have never been opened, the DVD's or CD's have never had the seal broken on the packaging and most of the leads still have the twist ties on them. In reality there are very few techs who make the effort to learn the expensive equipment that they have. With this said, I want you to realize that if you are on this forum and reading this post it does not apply to you!!! Think of how many techs own Snap-On equipment and how few post or read this forum. I am new to this forum but old in the industry. I have just started using the Snap-On diagnostic equipment as I had always used factory equipment up until now. Without patting myself on the back too much, there is not a function or a feature on any of my Snap_On equipment that I can not use correctly. I am sure that there are tricks that I will learn as time goes by but the effort was made to learn what I had. I am sure ya'll are the same way, but we are the exception not the rule. Let me Know if you agree.
        No one plans to fail, they simply fail to plan!!!

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        • phill57
          Senior Member
          • Oct 2007
          • 474

          #5
          Agree with you Roadracer!

          I would have to agree absolutly. I am a full time professor teaching mainly automotive electrical, electronics and fuel injection systems. I personally own a Verus and have access to most of the other Snap-On diagnostic equipment. I often get asked to demo Snap-On diagnostic tools for the local dealer. I can't begin to tell you how frutsrating it is to show a high end piece of diagnostic equipment, suggest to the potential client that they view and take part of the FREE Snap-On training courses that are on line for them when 99% cannot be bothered to take the time to do them. Then they will phone the dealer or myself asking for direction as to how to use the tool, perform some test or interpret test resuslts. I have been to shops who have a Verus, Modis or even the Vantage Pro and like you said most of the equipment is only used to about 25% of its capability. The people on this site are the exception as you mentioned.

          As a teacher I always tell my students that you cannot learn how to use the equipment, learn how a system works and diagnose a problem all at the same time. It is nearly impossible. No matter what equipment, dealer, Snap-On or other, you are using they all have quirks, features and functions that make using them challeging as best.

          The limited number of posters on this forum are the exception to the norm. I think this is an excellent resource that is used by very few.

          Comment

          • sbreland73
            Senior Member
            • Jan 2009
            • 1076

            #6
            Where as most other "professions" require a license, ours does not (for most states). Therefore, any Tom, Dick, or Harry can run out to Sears, buy a box of sockets and say "I am a mechanic, I can fix that!". With that being said, one could assume that the larger majority of wrench turning individuals are simply lacking in the knowledge of proper diagnosis and equipment usage. I purchased my Verus not ever having used a DSO, but saw the potential for increasing accuracy, and sometimes ease, in my diagnosis. Anyway, we have asked for "release notes" pertaining to a service patch for a long while now, and yet to get them officially from Snappy, though there are some folks on here who have such info, and are kind enough to share. Although this does not get to the users that are not registered here. I wonder if someone up there feels that not enough users would actually read them to justify publication? I for sure have been very pleased with the good sharing nature of most of the fellow Techs that contribute here, and have learned some very great info. Perhaps if Snappy made "tool tip balloons", as other software does when you roll your mouse over a function, that could help new users, or remind us older ones.
            S. Breland

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            • Wheel
              Senior Member
              • Jul 2007
              • 719

              #7
              Originally posted by sbreland73
              Perhaps if Snappy made "tool tip balloons", as other software does when you roll your mouse over a function, that could help new users, or remind us older ones.
              I LIKE This idea !!!
              You can expect the reputation of your business to be no better than the cheapest item or service you are willing to sell. - Wheel

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