Just wondering if anybody as found a true fix for these things. I have been given the true runaround with this thing and am truly at my wits end with it. I bought it in April of 2011 and within the first week had to have a snap on tech guy come out to look at it. The usual random locking up deal, would loose internet connection after 10 minutes, and a few other issues. he re-imaged it and immediately following that, it wouldnt re-connect to the multimeter. he gave me a new multimeter and it was able to link right up. Still had the same problems with the locking up and freezing and loosing internet, which I just sucked it up and worked thru. Then another problem popped up: it would say the battery was 100% charged ALL the time. Plug it into the charger and the LED would remain green. Naturally it would suddenly turn off when the battery died. The only fix was to remove the battery and reinstall. Then I would get a true battery life reading and it would charge properly until the next time it was turned on. Tech guy came back out, re-imaged it again and replaced the battery. I was also having problems with the new multimeter holding a charge for more then 5 minutes, so it was replaced, again. The new battery didnt fix the chargin issue with the scanner and now yet another issue popped up. If I tried to print a screen shot, the scanner would TURN OFF when I pressed the print button. Tech guy re-imaged it again, and it didnt fix anything, again....
This is where things took a turn for the worse. I moved a few states away in August 2011 and lost my awesome snap on dealer who was helping me thru my issues. My new guy simply told me Verdicts dont have any problems, refused to help me. This guy has only walked into my shop one time in the past year. Apparently didnt need the business from someone who paid cash for an ethos, solus pro, verdict and Epiq toolbox.... I was finally able to get him to send a tech guy out, who re-imaged it (again) and told me it was fixed. I promptly demonstrated that the battery still wouldnt charge and he had no answer and left! My dealer then agreed to send it in for repair.......
I gave it to my dealer April 17th, 2012. A few weeks went by and he told me no word on it yet. A few more weeks go by and he tells me Snap on is having problems fixin it. So I called snap on repair at the begining of July, give them the serial number and they tell me they never recieved my scanner!!!!! I call my dealer and left a message (a nice one, seriously) to call me back. No return call. I didnt see him for 4 weeks following that phone call. Area rep was supposedly emailed by my former dealer, yet no action was taken. I called snap on repair weekly to see if they recieved it. They had not. Snap on customer service told me I was a liar and wouldnt return my calls, call my dealer, give me a complaint number or act remotely interested in my problem! At this point it was early August. I had been without my scanner for 4 months!!! I had to have another guy in the shop call customer service and complain about our dealer not being by for 4 weeks. he got a complaint number and a call back! Our driver came by the next week and I flatout asked him where my scanner was, with snap repair on my phone. he told me snap on had it and was replacing some circuit board. I held up my phone and told him they hadnt seen it! he finally admitted (once everyone was off the truck) that he had been lying to me for 4 months and had not sent my scanner in. Used every single excuse in the book. Unbelievable......
So he finaly sends it in, snap on recieves it on a friday, replaces the hard drive and ships it out on monday. My dealer areed to put 12.2 in free of chare for my trouble......
So long story short, my verdict is STILL locking up, battery not charging and loosing internet connection.
Is there any fix at all for this $8000 POS or do I gotta go down to snap on corporate, strap some C4 to this thing and sail it thru the front window to get their attention? I cant give it to my dealer for repair, and I cant call customer service..... Sorry for the long read
This is where things took a turn for the worse. I moved a few states away in August 2011 and lost my awesome snap on dealer who was helping me thru my issues. My new guy simply told me Verdicts dont have any problems, refused to help me. This guy has only walked into my shop one time in the past year. Apparently didnt need the business from someone who paid cash for an ethos, solus pro, verdict and Epiq toolbox.... I was finally able to get him to send a tech guy out, who re-imaged it (again) and told me it was fixed. I promptly demonstrated that the battery still wouldnt charge and he had no answer and left! My dealer then agreed to send it in for repair.......
I gave it to my dealer April 17th, 2012. A few weeks went by and he told me no word on it yet. A few more weeks go by and he tells me Snap on is having problems fixin it. So I called snap on repair at the begining of July, give them the serial number and they tell me they never recieved my scanner!!!!! I call my dealer and left a message (a nice one, seriously) to call me back. No return call. I didnt see him for 4 weeks following that phone call. Area rep was supposedly emailed by my former dealer, yet no action was taken. I called snap on repair weekly to see if they recieved it. They had not. Snap on customer service told me I was a liar and wouldnt return my calls, call my dealer, give me a complaint number or act remotely interested in my problem! At this point it was early August. I had been without my scanner for 4 months!!! I had to have another guy in the shop call customer service and complain about our dealer not being by for 4 weeks. he got a complaint number and a call back! Our driver came by the next week and I flatout asked him where my scanner was, with snap repair on my phone. he told me snap on had it and was replacing some circuit board. I held up my phone and told him they hadnt seen it! he finally admitted (once everyone was off the truck) that he had been lying to me for 4 months and had not sent my scanner in. Used every single excuse in the book. Unbelievable......
So he finaly sends it in, snap on recieves it on a friday, replaces the hard drive and ships it out on monday. My dealer areed to put 12.2 in free of chare for my trouble......
So long story short, my verdict is STILL locking up, battery not charging and loosing internet connection.
Is there any fix at all for this $8000 POS or do I gotta go down to snap on corporate, strap some C4 to this thing and sail it thru the front window to get their attention? I cant give it to my dealer for repair, and I cant call customer service..... Sorry for the long read
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