Anyone having issues with 12.2? I thought "great" the vin bar is back. Only thing is it doesn't always keep it. Some times it disappears. Other problem is that sometimes with Fords they will disappear from the car history section. When it loads the history it says how many vehicles, which is correct, but the Fords don't show up. Oh and I always hit the "save" button.
Issues with 12.2
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I had a 03 ford Windstar yesterday 3.8 engine, ran full system codes & then
ran all systems seperately and there were no codes in vehicle history.
Had to scan a 1998 toyota camry & codes from windstar were on toyota
history. i have no idea how that happened. When i go to work tomorrow
i will ad vin # to thread. -
I had a 03 ford Windstar yesterday 3.8 engine, ran full system codes & then
ran all systems seperately and there were no codes in vehicle history.
Had to scan a 1998 toyota camry & codes from windstar were on toyota
history. i have no idea how that happened. When i go to work tomorrow
i will ad vin # to thread.Comment
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Sounds similar to the issue in 11.4 with vanishing vehicle history.
Screen shots of the issues might also be helpful.
for example ID a random car prior to working on a Ford and take a screen shot showing no codes and put a random note like Before Scanning ford. Then scan a ford with fault codes and go back to vehicle history and see if it altered the prior vehical. Then save and exit and go to another vehicle. Then go back and check the history and see if the ford showed up.
If you can, keep track of what your doing and see if you can duplicate it. I know we don't always have time but if its repeatable its much easier for the software guys to find and fix.Comment
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FWIW I see both vehicles listed that failed to save the data were 2003 3.8 Windstars. Mine was an SEL, vin 2fmza56463bb64654. I deleted the other car that had the info saved to it to eliminate confusion, so I don't have it's VIN or other pertinent information.Comment
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Unfortunitly I am not running the latest software but, I Had an 04 Chevy avalanche not save data today. I went back re-did it and re-saved it. Even put in color and lic plate number. I went back to view it and it was there this time but the LIC Plate and Color data were gone.
I don't have the vin with me. But it was 2004 Chevy Avalanche 1500 2WD 5.3LComment
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sorry it took me so long to vin. 03 fd windstar 3.8 vin #
2fmza51403ba93507, checked prior scanned car the ford history was not
on it , just the toyota following ford. the other problem i have sometime
the first car i scan after turning on verus, a screen pops up
xt application launcher has encountered a problem. is asks if i want to
send error report & i do, i wonder if snapon gets these messagesComment
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just scanned a 2001 ford focus se 2.0, same thing as the windstar no
code history in vehicle history. plus scanned in obd2 mode & at bottom
of scanner reads no active vehicle plus did not make a vehicle history
for obd2. i never had so many problems with an update before.
focus vin # 1fafp34391w242480Comment
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I responded earlier to a different thread about these issues and have not had any problems since talking to tech support and they urged me to make sure of two things; One, when done with a particular vehicle "back" out as far as you can, do not use the "Stop Communication" button that often is an option, especially with Euro, next I was instructed to then hit the "Home" button to get to the main screen and then choose "Change Vehicle" at the bottom. That has worked so far for me. Note, I did find when stuff seemed to disappear it reappeared (I think) following a reboot. I don't know if this is helpful or not, hope it is. I am running 11.4 at this time.Comment
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