Mitchell pro demand

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  • jm43130
    Senior Member
    • Apr 2008
    • 182

    Mitchell pro demand

    I use to be able to change Shop Key to Mitchell On DEmand for information services on Verus Edge. I just got Verus back from repairs, and I can't seem to find where I change from Shop Key to Mitchell On Demand. I have been a Mitchell customer since early 90's.
    I was always able to select Mitchell before.
    Any help appreciated.
  • Nick_Taylor
    Administrator
    • Jan 2014
    • 381

    #2
    They are the same other than branding.
    SureTrack Community Administrator, Diagnostics forum Administrator.

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    • jm43130
      Senior Member
      • Apr 2008
      • 182

      #3
      Okay, I know they are the same service. Problem is I used Mitchell On demand and have a user ID and password for that. I don't use SHop Key , so I don't have a used ID or password. Therefore, I can't access Mitchell On Demand through Shop Stream Diagnostics. There used to be a drop down box where you could select either Shop Key, or Mitchell and change it. Where did that go? And I did try using my Mitchell credentials, that didn't work.
      I could go through Chrome and access Mitchell On Demand, but that isn't linked to Shop Stream diagnostics, so that involves a lot of extra steps that didn't use to be.

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      • Nick_Taylor
        Administrator
        • Jan 2014
        • 381

        #4
        Originally posted by jm43130
        Okay, I know they are the same service. Problem is I used Mitchell On demand and have a user ID and password for that. I don't use SHop Key , so I don't have a used ID or password. Therefore, I can't access Mitchell On Demand through Shop Stream Diagnostics. There used to be a drop down box where you could select either Shop Key, or Mitchell and change it. Where did that go? And I did try using my Mitchell credentials, that didn't work.
        I could go through Chrome and access Mitchell On Demand, but that isn't linked to Shop Stream diagnostics, so that involves a lot of extra steps that didn't use to be.
        On the tool, go to repair and when you see the vehicle selector, near the lower left is a menu button and click that. It should give you a choice for "Website" where you can select ShopKey Pro or ProDemand. You would no longer be able to get to OnDemand but you probably mean ProDemand anyway.
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        Last edited by Nick_Taylor; 08-12-2020, 03:47 PM.
        SureTrack Community Administrator, Diagnostics forum Administrator.

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        • jm43130
          Senior Member
          • Apr 2008
          • 182

          #5
          That was it, Thank you. Getting old, couldn't remember where it was.

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          • Nick_Taylor
            Administrator
            • Jan 2014
            • 381

            #6
            No worries. Glad to help.
            SureTrack Community Administrator, Diagnostics forum Administrator.

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