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Old 08-12-2020, 07:28 AM
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Default Mitchell pro demand

I use to be able to change Shop Key to Mitchell On DEmand for information services on Verus Edge. I just got Verus back from repairs, and I can't seem to find where I change from Shop Key to Mitchell On Demand. I have been a Mitchell customer since early 90's.
I was always able to select Mitchell before.
Any help appreciated.
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Old 08-12-2020, 11:24 AM
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They are the same other than branding.
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Old 08-12-2020, 01:24 PM
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Okay, I know they are the same service. Problem is I used Mitchell On demand and have a user ID and password for that. I don't use SHop Key , so I don't have a used ID or password. Therefore, I can't access Mitchell On Demand through Shop Stream Diagnostics. There used to be a drop down box where you could select either Shop Key, or Mitchell and change it. Where did that go? And I did try using my Mitchell credentials, that didn't work.
I could go through Chrome and access Mitchell On Demand, but that isn't linked to Shop Stream diagnostics, so that involves a lot of extra steps that didn't use to be.
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Old 08-12-2020, 02:45 PM
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Quote:
Originally Posted by jm43130 View Post
Okay, I know they are the same service. Problem is I used Mitchell On demand and have a user ID and password for that. I don't use SHop Key , so I don't have a used ID or password. Therefore, I can't access Mitchell On Demand through Shop Stream Diagnostics. There used to be a drop down box where you could select either Shop Key, or Mitchell and change it. Where did that go? And I did try using my Mitchell credentials, that didn't work.
I could go through Chrome and access Mitchell On Demand, but that isn't linked to Shop Stream diagnostics, so that involves a lot of extra steps that didn't use to be.
On the tool, go to repair and when you see the vehicle selector, near the lower left is a menu button and click that. It should give you a choice for "Website" where you can select ShopKey Pro or ProDemand. You would no longer be able to get to OnDemand but you probably mean ProDemand anyway.
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Last edited by Nick_Taylor; 08-12-2020 at 03:47 PM..
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Old 08-13-2020, 01:30 PM
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That was it, Thank you. Getting old, couldn't remember where it was.
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Old 08-14-2020, 01:22 PM
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No worries. Glad to help.
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