I want to scan all modules for DTC's

[jrorl63]

This discussion reminds me of the frequent calls I receive from customers who are typically upset and telling me that they believe that there is something wrong with their Snap-on scanner, because their "cheap" code reading retrieved codes although their expensive Snap-on scanner did not. What do you think the next question I ask them is?

I agree, adding the capability to scan all modules would be a huge benefit for all. I have seen scan all modules for DTCs quitely added for certain makes over the past couple of years. Mercedes, Ford and Chrysler are a few that come to mind. Hopefully the engineers are working on it for all makes.

[Wheel]

If Snap On succeeds in giving us this feature, I have a suggestion for
everyone's consideration - Wouldn't it be nice if this data collected could be compiled and saved to a pdf document ? This could be easily saved for the mechanic's records, emailed in a readily usable format to the customer, easily shared on here or IATN, and Shopstream wouldn't have to be altered to accommodate saving or viewing it. Whether this is feasible or not, I do not know - it just sounded like a neat idea to me, and I wanted to share it before I forgot it.

[Trindaddy]

[QUOTE=jrorl63;27249]What do you think the next question I ask them is? /QUOTE]

Never mind what we think, what do you ask? Did you check OBD system?

[Crusty]

If Snap On succeeds in giving us this feature, I have a suggestion for
everyone's consideration - Wouldn't it be nice if this data collected could be compiled and saved to a pdf document ? This could be easily saved for the mechanic's records, emailed in a readily usable format to the customer, easily shared on here or IATN, and Shopstream wouldn't have to be altered to accommodate saving or viewing it. Whether this is feasible or not, I do not know - it just sounded like a neat idea to me, and I wanted to share it before I forgot it.

Good idea and a good CYA technique. Wouldn't a screen shot do the same thing??? (as long as they don't use BITMAP-!!....LOL)

[Crusty]

[QUOTE=Trindaddy;27594]

What do you think the next question I ask them is? /QUOTE]

Never mind what we think, what do you ask? Did you check OBD system?

LOL...I'm curious as to what the next question is too.

[Wheel]

Good idea and a good CYA technique. Wouldn't a screen shot do the same thing??? (as long as they don't use BITMAP-!!....LOL)

You'd better believe it's a good CYA measure!
It's also a good sales tool, and it would make it sooo easy to file with your customer's vehicle history on your computer. Being able to document scan and scope data isn't a luxury - it is a necessity,
and the better a tool is at doing it, the more incentive for you to use it.

An all module scan done properly would require more room than a screenshot. When I do one with the Genisys, it consists of several printed pages. You have your manufacturer's codes and a frame of data from each responding module, and your obd2 data including codes, freeze frames, readiness monitors, mode6, etc. Snap On could make the tool compile and output this to a proprietary file, but a pdf file would be more versatile and also more readily usable by your customers.

[Crusty]

You'd better believe it's a good CYA measure!
It's also a good sales tool, and it would make it sooo easy to file with your customer's vehicle history on your computer. Being able to document scan and scope data isn't a luxury - it is a necessity,
and the better a tool is at doing it, the more incentive for you to use it.

An all module scan done properly would require more room than a screenshot. When I do one with the Genisys, it consists of several printed pages. You have your manufacturer's codes and a frame of data from each responding module, and your obd2 data including codes, freeze frames, readiness monitors, mode6, etc. Snap On could make the tool compile and output this to a proprietary file, but a pdf file would be more versatile and also more readily usable by your customers.

So you've had Mr Everett Cintsu in your shop too, Eh?
We find other issues in the vehicle than the original work order indicates.
They come back 2 days later trying to get something for nothing.
They back-pedal really-really FAST when you point out the noted codes on the original invoice (which they were made aware of, yet choose to overlook), but then they persist......and you take them to your computer and show them the saved data.....
The smart ones ask, "if there's a problem, can you fix it for me?"
The dumb ones usually leave with a cloud of dust (and I don't WANT them back)

Saving a file in a PDF is probably one of the best ideas I've seen. Complete, not limited to one page, permanently storeable, and versatile for anyone to view immediately or at a later date.

If your shop emails customers, it could be sent to them and they could respond with the smart request that things be dealt with right away and not put off.

[jrorl63]

[QUOTE=Trindaddy;27594]

What do you think the next question I ask them is? /QUOTE]

Never mind what we think, what do you ask? Did you check OBD system?

Yes I ask them if they checked with Global OBDII mode. Many still don't understand the difference between Manufacturer Specific & Global OBDII scanning. Scanning all modules for DTC's would definitely help overcome this challenge.

[Wheel]

So you've had Mr Everett Cintsu in your shop too, Eh?
Unfortunately, who hasn't?

We find other issues in the vehicle than the original work order indicates.
They come back 2 days later trying to get something for nothing.
They back-pedal really-really FAST when you point out the noted codes on the original invoice (which they were made aware of, yet choose to overlook), but then they persist......and you take them to your computer and show them the saved data.....

Yep - the news media and everybody whines and cries about "ripoff shops" when ripoff customers like you describe are as common if not more so, and the law unfortunately shows them favoritism.

The smart ones ask, "if there's a problem, can you fix it for me?"

This is where my rates get higher

The dumb ones usually leave with a cloud of dust (and I don't WANT them back)

They'd very quickly leave my shop with a cloud of dust - to have a #13 boot surgically removed from a certain part of their anatomy !

Saving a file in a PDF is probably one of the best ideas I've seen. Complete, not limited to one page, permanently storeable, and versatile for anyone to view immediately or at a later date.

Yep !

If your shop emails customers, it could be sent to them and they could respond with the smart request that things be dealt with right away and not put off.

I sure hope they consider all this, it'll make a really fine sales tool.
It would sure make you money by offering a used car evaluation service - arming your customer with a file they could e mail or print
when bargaining time comes.

[eddiesverus]

Well Its Been prety intrested in theses forums, but I haven't read or seen any true support for adding this test capability. I definitly support and want this to be added and I hope many other guys support it as well. Now we know other tool makers have it and its been very good for them, so why can't Snap-On have it already? I guess becuase not many guys are asking for it or even require it at this time. But just wait as newer vehicles start to pour into your shops, you'll wish you had this support. When I had my shop I was specializng in many later model years mainly because most of my customers had newer slavaged vehicle that were no longer under warranty so many stayed away from the dealers. Having this test cablability on my MasterTech VCI has helped me alot and having My Verus has alowed me so service every car thats been thrown at me. I just wished I could just use one tool instead of having sevral. Of course now it don't matter as much because I'm now at a GM dealership, but switching from the Tech2 and MDI is still a pain. I've been using my Verus instead, its has good coverage but it just lacks the system diagnostic check or better yet the all module scan support as the Tech2 or MDI GDS test. GDS is very good and super fast in retriving all DTC's it even saves a DTC snapshot in a web based window for saving or printing but only for 2010 or later vehicles. And for Older the Tech2 or even the WinTech2 all DTC check is slow and takes forever. My Mastertech VCI can read and Clear all DTC's faster on these vehicles. Anyways sorry for getting out of focus here. Lets just get more support and keep asking nicely and hopfully Snap-On is Listening..

[SnapOnKid]

I agree!!! All very valid points from everyone. With new cars getting more complicated It would certinally help to have this feature availble to us as techs.

Simple things like corrosion can make it very difficult to diagnose today's Automtive electrical systems. By seeing what sytems are online and if there is an issue with a system, can save time diagnoseing a problem. Maybe there is no check engine light or no stored codes present in the ECU but another system shows Low Voltage. By having the ability to veiw which systems are active and if they have a DTC stored or pending can save us the time of going through each system indivdually and checking for DTC's.

[eddiesverus]

I agree!!! All very valid points from everyone. With new cars getting more complicated It would certinally help to have this feature availble to us as techs.

Simple things like corrosion can make it very difficult to diagnose today's Automtive electrical systems. By seeing what sytems are online and if there is an issue with a system, can save time diagnoseing a problem. Maybe there is no check engine light or no stored codes present in the ECU but another system shows Low Voltage. By having the ability to veiw which systems are active and if they have a DTC stored or pending can save us the time of going through each system indivdually and checking for DTC's.

Thanks Kid!! And That's very true, we need this capability, keep it up..

[SnapOnKid]

Thanks Kid!! And That's very true, we need this capability, keep it up..

After reading your initial post, I had a newer honda Civic that Broke down in or parking lot...

Initially I thought it wouldn't start because of a cam or crank sensor. I actually wasted about 30 minutes looking at Engine data trying to see what was happening. Then I decided to look in to the security system on the scan tool to see if there was an issue with the Key or maybe the system not recognizeing the key. Bam there it was... Low Voltage code in that system. The threshold for corrocet voltage needed in the sceruity sytem, on this vehical is so small that even a minor amount of corrosion on the battery terminals can affect the Voltage it see's

If I had used the M-VCI for this application, I would have seen that right away. Same thing with a GM, alot of Car manufactures are puting the All module status in there Factory Tools. This feature would not only make the Snap on Scan Tools Better but it would be very helpful to us as technicans.

[orlando]

Well Its Been prety intrested in theses forums, but I haven't read or seen any true support for adding this test capability. I definitly support and want this to be added and I hope many other guys support it as well. Now we know other tool makers have it and its been very good for them, so why can't Snap-On have it already? I guess becuase not many guys are asking for it or even require it at this time. But just wait as newer vehicles start to pour into your shops, you'll wish you had this support. When I had my shop I was specializng in many later model years mainly because most of my customers had newer slavaged vehicle that were no longer under warranty so many stayed away from the dealers. Having this test cablability on my MasterTech VCI has helped me alot and having My Verus has alowed me so service every car thats been thrown at me. I just wished I could just use one tool instead of having sevral. Of course now it don't matter as much because I'm now at a GM dealership, but switching from the Tech2 and MDI is still a pain. I've been using my Verus instead, its has good coverage but it just lacks the system diagnostic check or better yet the all module scan support as the Tech2 or MDI GDS test. GDS is very good and super fast in retriving all DTC's it even saves a DTC snapshot in a web based window for saving or printing but only for 2010 or later vehicles. And for Older the Tech2 or even the WinTech2 all DTC check is slow and takes forever.

I agree with you 100% i read your post the very first day it came out but i did not cast my vote to support it and make snapon aware of what we need in our scanner,we need this feature as soon as possible.

[gentz]

very needed but......I think they need to get the verus working correctly first and fully functional...this would be the topping of the cake....