Can someone tell me how to get all my software back that was in D:? I had all the files that the SO tech downloads to use when re-installing Atlas also the license reset tools. When i tried to upgrade to a ssd Paragon erased everything in the D: drive. plus i never got the ssd to work, it's an Intel x25-m. when i did get the machine to finally go into L-alt mode with the ssd it took almost 4 hrs, when it finished the ssd drive was super slow and missing all kinds of stuff like network connections for one. It's a mess i'm still trying to straighten out as i type putting the original drive back in, it does still have the C:>. I'm in L-alt mode now with it. this is a v1 verus i got off ebay a couple of weeks ago. It got shut down wrong right after i first got it and ever since it's has given me hell. I have been just leaving it on and it works fine but the charge cord came out during the night and drained the battery when i rebooted- hardware init problem. I've already tried everything i can find, it works fine until it's shut off a couple times, I've held my breath a few times when all of a sudden i looked down and the suite wasn't running in the task bar which means i have to restart program.Ouch!! I'm turning blue. It starts this time whewwww otherwise it's a re-image.
Well i'm sending it in and keeping my fingers crossed. I"ll never hold my breath. I do have a few comments to make after talking to the tech and getting an rma. I bought a used Pegisys back in May that was advertised as new off of ebay from a place called cjtreasurechest, anyway when i got the unit and turned it on the screen said "no os found" after trying a few things i couldn't get it to work so i called tech support, he had me try some things and nothing would work so he said your going to have to send it in, i thought @#$%##@ i just bought this thing and it's suppose to be new anyway so he says he will (ARE YOU LISTENING SNAP-ON?) send me a loaner tomorrow, i thought to myself ok he's sending it out tomorrow 3-4 days to get to me, i guess that's not to bad at least he's sending me a loaner. That was on a Monday morning, Tuesday morning at 10am UPS shows up, it's the loaned scanner, with another UPS return label in the box so i can send in mine at (ARE YOU LISTENING SNAP-ON?) NO CHARGE!!!!
So i put my non working one in the box and ship it off. About a week and half later i get a call from Bosch who i guess works on their stuff or makes it, the lady on the phone tells me they put in another new hard drive, new ic board in the wireless module and upgraded the wifi cards also for good measure new batteries to go in the module, and updated to the newest software and then she says that will be a 1000 dollars and some change please, i told her i just bought this and it's suppose to be new, she says send her the purchase receipt so i called the place where i bought it and gave him the info she gave me, he says the rep will handle it don't worry. What do you know 4 days later i get my scanner back with another UPS label in the box to send the loaner back to them. HOT DAMN I'M SOLD!!! WHAT SERVICE!!! NOW THAT'S WHAT I'M TALKING ABOUT WHAT SERVICE AND I CAN'T BELIEVE A COMPANY AS BIG AS SNAP-ON CAN'T DO THE SAME THING. For God's sake how much more money do you want? 10,000 and your still not satisfied. With a Wireless module and j-2534 too you would be nuts not to get an PEGISYS. I paid 2 grand for it, that's a lot better than 1700 just for j-2534. Oh yea since i have gotten this otc back it has worked flawlessly. I love it. It's ironic our world is based on customer satisfaction, if we lose that we lose a customer. It seems to me snap on is based on how much money they can suck out of THEIR CUSTOMERS, cause customer service is almost non existent, oh yea you can get some satisfaction if you PAY FOR IT, SNAP ON ARE YOU LISTENING!!! Some times we have to bite the bullet and repair something for free so we can keep the customer happy. Granted i've only had this scanner about 2 weeks so i can't comment to much but so far customer service SUCKS!!! I can't wait to get the bill. OH i see if they paid the shipping on all the returned Verus' that had something wrong with them Snap On would go broke. That's my rant for the day. Just letting everyone know how i was treated by OTC.
Well i'm sending it in and keeping my fingers crossed. I"ll never hold my breath. I do have a few comments to make after talking to the tech and getting an rma. I bought a used Pegisys back in May that was advertised as new off of ebay from a place called cjtreasurechest, anyway when i got the unit and turned it on the screen said "no os found" after trying a few things i couldn't get it to work so i called tech support, he had me try some things and nothing would work so he said your going to have to send it in, i thought @#$%##@ i just bought this thing and it's suppose to be new anyway so he says he will (ARE YOU LISTENING SNAP-ON?) send me a loaner tomorrow, i thought to myself ok he's sending it out tomorrow 3-4 days to get to me, i guess that's not to bad at least he's sending me a loaner. That was on a Monday morning, Tuesday morning at 10am UPS shows up, it's the loaned scanner, with another UPS return label in the box so i can send in mine at (ARE YOU LISTENING SNAP-ON?) NO CHARGE!!!!
So i put my non working one in the box and ship it off. About a week and half later i get a call from Bosch who i guess works on their stuff or makes it, the lady on the phone tells me they put in another new hard drive, new ic board in the wireless module and upgraded the wifi cards also for good measure new batteries to go in the module, and updated to the newest software and then she says that will be a 1000 dollars and some change please, i told her i just bought this and it's suppose to be new, she says send her the purchase receipt so i called the place where i bought it and gave him the info she gave me, he says the rep will handle it don't worry. What do you know 4 days later i get my scanner back with another UPS label in the box to send the loaner back to them. HOT DAMN I'M SOLD!!! WHAT SERVICE!!! NOW THAT'S WHAT I'M TALKING ABOUT WHAT SERVICE AND I CAN'T BELIEVE A COMPANY AS BIG AS SNAP-ON CAN'T DO THE SAME THING. For God's sake how much more money do you want? 10,000 and your still not satisfied. With a Wireless module and j-2534 too you would be nuts not to get an PEGISYS. I paid 2 grand for it, that's a lot better than 1700 just for j-2534. Oh yea since i have gotten this otc back it has worked flawlessly. I love it. It's ironic our world is based on customer satisfaction, if we lose that we lose a customer. It seems to me snap on is based on how much money they can suck out of THEIR CUSTOMERS, cause customer service is almost non existent, oh yea you can get some satisfaction if you PAY FOR IT, SNAP ON ARE YOU LISTENING!!! Some times we have to bite the bullet and repair something for free so we can keep the customer happy. Granted i've only had this scanner about 2 weeks so i can't comment to much but so far customer service SUCKS!!! I can't wait to get the bill. OH i see if they paid the shipping on all the returned Verus' that had something wrong with them Snap On would go broke. That's my rant for the day. Just letting everyone know how i was treated by OTC.
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