I had updated my verus friday to 9.2 it had 8.4 it also had sr2 update, the scanner seemed okay, unfortunatly I had no cars to use it on, sat I had to use it so I turned it on to use and it said it had to update the firmware so I said okay, then it was really buggy it did not find any codes on a hyundia, then I backed out and went in generic obd and it found the codes. it had other isues customer worksheet you could not read codes and other issues to much to list right now, just trying to lay down ground work here.
anyway I called snap on and told them the issues, so they decides to have me do a reimage, well that was a fine and dandy, if you dont know as I did not this returns the machine to stock like you just bought it, so my point is if you have any info saved, screenshots you know data so you can show customers, pics you took with your digital camer of broken parts so you can show customers, Part numbers you know so those guys at the dealership or parts house can send youthe right part, any codes you have saved to any type of word or text file so you can throw out those little pices of paper you have cluttering your tool box, You need to back them up to a usb flash drive or e-mail them to yourself or get them off your scanner slash tablet pc, some how cause when you do a reimage you loose everything, at least that is my experiance, tommorow I meet up with my snap on dealer to hopefully get it back to 9.2, am I a little pissed yes but it is only my fault I forgot the basic rule of computers, back up back up back up.
Anyway I will let everyone know how the total restoration goes, but dont forget back up.
PS I think snap on should give the customer a usb flash drive with the latest software version that they have on their diagnostic tool so they can reload the program on it themself, I could have done this at home if I had this, instead of wasting almost 2 & 1/2 hours with snap diag on the phone and having my boss hovering over me all day wondering if I was going to work today, and now I have to be inconvencied more and meet my snap on dealer to get the tool up to the latest version.
anyway I called snap on and told them the issues, so they decides to have me do a reimage, well that was a fine and dandy, if you dont know as I did not this returns the machine to stock like you just bought it, so my point is if you have any info saved, screenshots you know data so you can show customers, pics you took with your digital camer of broken parts so you can show customers, Part numbers you know so those guys at the dealership or parts house can send youthe right part, any codes you have saved to any type of word or text file so you can throw out those little pices of paper you have cluttering your tool box, You need to back them up to a usb flash drive or e-mail them to yourself or get them off your scanner slash tablet pc, some how cause when you do a reimage you loose everything, at least that is my experiance, tommorow I meet up with my snap on dealer to hopefully get it back to 9.2, am I a little pissed yes but it is only my fault I forgot the basic rule of computers, back up back up back up.
Anyway I will let everyone know how the total restoration goes, but dont forget back up.
PS I think snap on should give the customer a usb flash drive with the latest software version that they have on their diagnostic tool so they can reload the program on it themself, I could have done this at home if I had this, instead of wasting almost 2 & 1/2 hours with snap diag on the phone and having my boss hovering over me all day wondering if I was going to work today, and now I have to be inconvencied more and meet my snap on dealer to get the tool up to the latest version.
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