Snapon Diagnostics Product Forums Diagnostic Home . Diagnostic Product Index . Customer Care        
Diagnostic SoftwareDiagnostic PlatformsAsk-a-Tech, Automotive Repair InformationTech Central
Go Back   Snapon Diagnostics Product Forums > Snap-on Diagnostic Products > Diagnostic Platforms > ZEUS User Forum
Home Today's Posts Register Members List FAQ
Thank you for visiting Snap-on Diagnostics Product Forums.
You are currently NOT logged in to a registered account. Some functions of Snap-on Diagnostics Product Forums will not be available to you if your are not logged in as a registered member. For a limited time only, registrationto Snap-on Diagnostics Product Forums to Snap-on Diagnostics Product Forums is !! FREE !! Select the    **REGISTER NOW**    link to register for your FREE Snap-on Diagnostics Product Forums account!!

Reply
 
Thread Tools Display Modes
  #1  
Old 03-16-2019, 04:46 PM
ronald316 ronald316 is offline
Junior Member
 
Join Date: Oct 2018
Posts: 23
ronald316 Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default can t scan

has any one had this problem iwent to scan a 2006 dodge ram 1500 won t scan it.use my launch scan no problem.friday i scaned a 2006 ford f350 6.0 litre diesel. wont scan again i use my launch scans it no problem.what the hell 15.000.00 tool and can t do a simple job.i wish i never seen this tool they keep showing there guided test and half the time there s no available test available
Reply With Quote
  #2  
Old 03-16-2019, 05:28 PM
Witsend Witsend is offline
Senior Member
 
Join Date: Nov 2012
Posts: 2,837
Witsend Made it to level 2!  Looks like you are on your way to becoming famous

Default

Please provide VIN #s and more information about exactly what modules in the vehicle you could not communicate with , so engineering can investigate whether it is just random software in your scanner or an actual issue they'll have to address in the next update. If it is something that can damage a vehicle or cause liability to the company , it will get addressed for free with a patch. You ever hear of Rolling Black outs? My ears are twitching big time under my foil hat , so I suspect there is some sort of wheel of misfortune where at any given time someone is going to hit on something that doesn't work that still works fine for most, thus a need to always need to buy the next update to see if the problem is fixed.
Reply With Quote
  #3  
Old 03-16-2019, 06:21 PM
ronald316 ronald316 is offline
Junior Member
 
Join Date: Oct 2018
Posts: 23
ronald316 Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

both were engine scans.on the 06ram 1500 i called snap on tech support and they blame the truck
Reply With Quote
  #4  
Old 03-16-2019, 08:05 PM
Witsend Witsend is offline
Senior Member
 
Join Date: Nov 2012
Posts: 2,837
Witsend Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Both were engine scans. On the 06ram 1500, I called snap on tech support, and they blamed the truck.
Did you fail to mention to them that the Launch scanner communicated fine with both vehicles?
Did the Zeus at least work in generic OBD2 code scanner mode on the vehicles in question? Sometimes I wonder if some of the OE car companies do engine reflash calibration updates that might include slight changes to communication protocol recognition where it may no longer want to communicate with an aftermarket scantool from companies that stop paying extorted fees for licensing

Last edited by Witsend; 03-16-2019 at 08:50 PM..
Reply With Quote
  #5  
Old 03-17-2019, 07:47 AM
Glide Glide is offline
Senior Member
 
Join Date: Jan 2015
Posts: 185
Glide Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Originally Posted by Witsend View Post
Sometimes I wonder if some of the OE car companies do engine reflash calibration updates that might include slight changes to communication protocol recognition where it may no longer want to communicate with an aftermarket scantool from companies that stop paying extorted fees for licensing
On the contrary,the OEMs often have software updates to help generic scan tools work better with their software.
Reply With Quote
  #6  
Old 03-17-2019, 08:42 AM
Witsend Witsend is offline
Senior Member
 
Join Date: Nov 2012
Posts: 2,837
Witsend Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
On the contrary,the OEMs often have software updates to help generic scan tools work better with their software.
Reply With Quote
I don't see Secure Gateway being implemented on their newer vehicles as a move to accommodate aftermarket scan tools, so what's to keep them from running dealership oil change specials with complementary vehicle scans that changes the communication coding slightly , where the next shop that works on the vehicle can only communicate in generic OBD2 mode and leaves techs using aftermarket scan tools scratching their heads, and the customer having to resort to the dealer. Next thing be ransomware with a credit card chip reader on our scantools
Reply With Quote
  #7  
Old 03-17-2019, 11:26 AM
GypsyR GypsyR is offline
Senior Member
 
Join Date: Jul 2017
Location: Chesnee
Posts: 202
GypsyR Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

Our Zeus wouldn't scan the other day. Come to find out someone had managed to bend one of the pins in the DLC fob. Thankfully I was able to straighten it.

I've had no other issues with Dodge trucks around that year.
Reply With Quote
  #8  
Old 03-17-2019, 12:32 PM
Glide Glide is offline
Senior Member
 
Join Date: Jan 2015
Posts: 185
Glide Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Originally Posted by Witsend View Post
I don't see Secure Gateway being implemented on their newer vehicles as a move to accommodate aftermarket scan toolst
I agree with that.In my mind it flies in the face of R2R.
Reply With Quote
  #9  
Old 03-17-2019, 06:38 PM
Wheel Wheel is offline
Senior Member
 
Join Date: Jul 2007
Posts: 689
Wheel Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Originally Posted by Glide View Post
I agree with that.In my mind it flies in the face of R2R.
Yep, it needs to be stopped right now and the car owners, aftermarket, and the government need to do whatever it takes to stop it cold. A company doing something like this should be driven out of business permanently. The battle lines have been drawn.
__________________
You can expect the reputation of your business to be no better than the cheapest item or service you are willing to sell. - Wheel
Reply With Quote
  #10  
Old 03-17-2019, 08:08 PM
Witsend Witsend is offline
Senior Member
 
Join Date: Nov 2012
Posts: 2,837
Witsend Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Yep, it needs to be stopped right now and the car owners, aftermarket, and the government need to do whatever it takes to stop it cold. A company doing something like this should be driven out of business permanently. The battle lines have been drawn.
I think driven out of business permanently be a little harsh, but if there really are customers out there that are gullible enough to believe that there is likely an an evil computer geek is going to hack into their Grand Cherokee and take control and run their family vehicle off the road , then they can opt not to get the SGM Bypass Recall done and the security PINs, besides their radio and navigation system antitheft codes provided to owners anytime free of charge after the vehicles are out of bumper to bumper warranty coverage.
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -7. The time now is 04:52 AM.


Reminder: Your participation in these areas of the site is solely at your own risk. The
information is only the opinion of the poster, is no substitute for your own research,
and should not be relied upon for business critical decisions or any other purpose.
Never assume that you are anonymous and cannot be identified by your posts.
We reserve the right to discontinue any users' use of any such public forum
for any reason. Please read the Terms of Service.

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated. Other marks are marks of their respective holders.
©2009 Snap-on Incorporated. All rights reserved.