10.2 UK spec s/w deffects NOT corrected or explainded from s/o uk

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  • andybaz
    Senior Member
    • Apr 2009
    • 343

    10.2 UK spec s/w deffects NOT corrected or explainded from s/o uk

    I have mentioned and commented before ' NO MATCHING CHILD FOUND' !!

    To some up,this was a KNOWN FAULT/DEFFECT 8.4,9.2,9.4.
    Emailed S/O uk - no answer even after 3 months approx.
    SPoke with my dealer who got S/O uk on the phone - WHY should i pay.
    They said would get back to me.
    Phone call returned 'CORK' where the UK SPEC s/w is written said it is fixed.
    They also said they could NOT confirm it is fixed - so what do they mean !!
    Requested it in a email which i still have.

    So it is fixed BUT IT IS NOT FIXED, i leave you to work that 1 out.
    So i plugged into a car today and guess what i found:
    NO MATCHING CHILD FOUND

    I also discovered a couple more faults on the renault functions list.

    I am trying to understand why and how S/O UK can sell us FAULTY DEFFECTIVE software ??
    How do i know that the rest of the CODE and data info is correct in the 10.2 s/w??.

    I have sent emails to S/O uk and feel i am now on the BLOCK/IGNORE LIST, i have also emailed via another email address and YES that has not been answered yes.

    There appears to be NO S/O uk web site facility/forum that i can find,although i have been told there is a NON OFFICIAL/NON APPROVED forum, which i have to pay to join that S/O do hover round to see what is being said.

    10.4 will be out next at £600,so that will be £1,200 i have paid for, for deffective software.

    I assume CORK dont write s/w for the rest of the world.
    Toyota pro tech & ata
    PRESTATYN - RHYL - BUCKLEY & MOLD surrounding area plug in
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