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  #1  
Old 10-07-2020, 03:39 PM
ToltecasChavez ToltecasChavez is offline
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Default Problem updating to 20.4.0.9

After updating Shopstream connect to newest version. It REQUIRED I installed using administrator option or it wouldn't install. Then tried to update and for the past few days it never downloads the file. Which is a mere 485.01 MB. Is there something going on? My Verus doesn't even show the update. Just confused as to why I can't update my solus edge and why my verus doesn't even show 20.4.
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  #2  
Old 10-07-2020, 05:03 PM
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Steve6911 Steve6911 is offline
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Close SSC and on your Desktop shortcut to it RIGHT click the icon then choose Run as Administrator it should open to the screen that allows you to Download.

Steve
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Old 10-08-2020, 10:44 AM
ToltecasChavez ToltecasChavez is offline
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ShopStream Connect UAC: On Level: Admin

It's been downloading for 5 hours now. I have rebooted, restarted and just about everything. I'm going to uninstall it now and erase all registry. Maybe that fixes it. But not sure why my Zeus, I thought it was Verus, doesn't have the update come up. :/
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  #4  
Old 10-08-2020, 11:49 AM
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Steve6911 Steve6911 is offline
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Pretty sure your level should be USER, not Admin. Call tech support
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Old 10-14-2020, 08:14 AM
Resident_psycho Resident_psycho is offline
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Default Same problem.

Have tried updating my Solus Edge for 2 days now. The bar just keeps scrolling but never downloads the update. Tried on 2 other laptops. Another tech in the shop has the same problem on his Titan. Aggravating that we pay for the subscriptions and can't update them. And we don't have much free time in the shop to call Snap On to try to figure out what the issue is. Hopefully we could get some kind of fix in this thread to fix this problem, as it seems like its somewhat widespread.
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Old 10-14-2020, 08:50 PM
Rich Shepherd Rich Shepherd is offline
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What build number of ShopStream Connect do you have installed now (Help> About ShopStream Connect)?
What is the user level displayed at the top of the ShopStream Connect window just to the right of the window title.
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  #7  
Old 10-15-2020, 05:39 AM
Glide Glide is offline
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Quote:
Originally Posted by Steve6911 View Post
Close SSC and on your Desktop shortcut to it RIGHT click the icon then choose Run as Administrator it should open to the screen that allows you to Download.

Steve
This is the procedure that I followed (when you choose to update SSC this instruction is given).Worked fine for me.SSC must be updated before the scan tool can be updated.
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Old 10-15-2020, 08:25 AM
Resident_psycho Resident_psycho is offline
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Version 20.4.0.9 11 Sept 20
If I run as user it says "user". I f I run as admin it says "admin". I tried both ways and still won't update. You have to update Shopstream before you can even try to update the scanners.
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Old 10-15-2020, 10:01 AM
Glide Glide is offline
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"Run as admin" is only to update SSC.After you close SSC and go back in you will be User,and then you should be able to update your scanner.Thats how it worked for me.
Hopefully Steve or Rich can help you more.
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  #10  
Old 10-15-2020, 11:34 AM
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At this point I would call Tech support
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