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  #1  
Old 04-29-2012, 05:35 AM
timh timh is offline
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Default Microscan Usb Driver

Hi
Can anybody help !
I am having problems connecting a bluepoint MICROSCAN to the Shopstream Connect software.
When I plug it in I get a message that windows doesnt recognise the device and the usb driver is not present.
I am using windows 7 32bit on a DELL E6410 laptop.
It worked perfectly on my last DELL laptop using Windows 7 32bit but wont on this one.
I have installed and updated SSC to version 8.0.5.0 and the software seems fine but wont connect to the MICROSAN device.
Any help would be greatly appreciated.
timh
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  #2  
Old 04-29-2012, 07:45 AM
Crusty Crusty is offline
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Quote:
Originally Posted by timh View Post
Hi
Can anybody help !
I am having problems connecting a bluepoint MICROSCAN to the Shopstream Connect software.
When I plug it in I get a message that windows doesnt recognise the device and the usb driver is not present.
I am using windows 7 32bit on a DELL E6410 laptop.
It worked perfectly on my last DELL laptop using Windows 7 32bit but wont on this one.
I have installed and updated SSC to version 8.0.5.0 and the software seems fine but wont connect to the MICROSAN device.
Any help would be greatly appreciated.
timh
Does the new computer have the "Framework 2.0 .net" in it???

You'll probably have to go to the Microsoft website to download and install it. It's free.

Just make sure you make a manual "Restore point" in your computer before you let it install, just in case. I've installed the "Framework 2.0 .net" in several computers over the last few years without any issues but.....a restore point is way too easy to do just to CYA.

You may have to find a "driver" file. There are some websites that do exactly that. Perhaps the Dell site might recognize what driver it needs and will direct you to which driver is missing.

HTH
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  #3  
Old 04-29-2012, 10:52 AM
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sbreland73 sbreland73 is offline
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When you connect the Microscan to your laptop, be sure to select "Connect to PC" mode on the Microscan.
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"Intelligence is the ability to adapt to change." Stephen Hawking
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  #4  
Old 05-26-2012, 11:37 AM
timh timh is offline
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Thanks for the advice Crusty it works perfectly now
Cheers
Bobt
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Old 05-26-2012, 11:40 AM
timh timh is offline
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Hi Crusty
Forgot to say
NET Framework was installed but you need to go to control panel / programs / turn windows features on and off and make sure that NET framework is ticked and not coloured in _ You will see what I men when you try it !
Regards
Bobt
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  #6  
Old 05-26-2012, 03:42 PM
Crusty Crusty is offline
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Quote:
Originally Posted by timh View Post
Hi Crusty
Forgot to say
NET Framework was installed but you need to go to control panel / programs / turn windows features on and off and make sure that NET framework is ticked and not coloured in _ You will see what I men when you try it !
Regards
Bobt
GLAD you got it running-!!
Also glad I was able to help. I'm no computer guru like some guys are.

Thanks for the tip about Control Panel.
SSC has the potential to be a great boon to the trade....IF they ever get the I's dotted and the T's crossed, but we can hope.
Watch out for missing decimal places when you play back a movie with SSC
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Old 08-31-2012, 02:28 PM
shawn_1976 shawn_1976 is offline
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Default USB Driver problem

I too have the same driver problem. Is it the same fix? I have windows 7 64 bit
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  #8  
Old 08-31-2012, 05:25 PM
crackerclicker crackerclicker is offline
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Quote:
Originally Posted by shawn_1976 View Post
I too have the same driver problem. Is it the same fix? I have windows 7 64 bit
give it a try, and see if it works. just be sure you downloaded the 64bit version of ssc.
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  #9  
Old 08-31-2012, 08:09 PM
sandt38 sandt38 is offline
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Not sure if it is the case with you guys, but those of use with 12.2 on the Verus cannot load to SSC.
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  #10  
Old 10-19-2012, 01:20 AM
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fixitdude74 fixitdude74 is offline
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it says in the instructions that "Shop Stream Connect" will not work on Vista or Win7?? but works on earlier versions of windows.
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