Well yesterday I used my Verus Edge 17.4 to scan a Pontiac with no issues. Shut it down and noticed a message not to disconnect power as widows was performing an update. Said 1 update to install. So I left the unit on the docking station and it eventually seemed to shut down. Ten minutes max. This morning turned it on. Windows loads then the verus software suite starts to load. Get to about 20% and then shuts down and restarts. I get the "windows was not shut down properly" and the option to boot in safe mode, safe mode with networking etc. Of course you can't choose these unless you connect a keyboard. If you wait the 30 seconds windows boots again and the whole process repeats over and over. I tried to boot in safe mode with the keyboard attached. No difference, pulled the battery and no change. Called tech support and they tell me I must reimage the tool. Of course I'm going to loose all my files, third party software etc.
Couple questions? What is the keyboard key to press to access the bios and is it password protected. What is the password. If I could boot from an external drive I'm sure I could recover my files before restoring. Tech support says they don't know the password of course.
Couple questions? What is the keyboard key to press to access the bios and is it password protected. What is the password. If I could boot from an external drive I'm sure I could recover my files before restoring. Tech support says they don't know the password of course.
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