My dealer got me squared away with a new battery and re-imaged the tool. My tool has been re-imaged before, but this time it must have taken. It is early on, but so far so good. My dealer gets 5 stars, Snap On gets 1. Tech support on the company side, IMO, used to be outstanding, not now, not even close.
As far as design and changes, I agree, whomever is designing the interface and graphics with no options to get them where we want them, or at the very least, not making things WORSE, could not possibly have ever been an auto technician. Also, to have to send in a tool for what should be a simple in the field fix is ridiculous. I also think that process should be streamlined, because the guys I know waiting 1-2 months for their spendy scantools should not have to.
World class cost should come with world class service, from the bottom to the top.