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-   -   New SureTrack Community - Share Feedback Here (http://productforum.autorepairdata.com/forum/showthread.php?t=11785)

Nick_Taylor 10-23-2016 04:54 PM

New SureTrack Community - Share Feedback Here
 
As you may no by now, the old Askatech.com site is shut down and the community has been moved into ProDemand and ShopKey Pro. You should have received several e-mails notifying you of the change.

This is the first step in building a new and better community site as the old software was not going to be easy to modify going forward.

Please use this discussion to share your feedback on the new site and ask any questions you have. I'll be building a new FAQ page for the community in the coming weeks.

I put a test question in under an old Audi if you want to play around with the reply tools.

Nick (Admin)

greasybob 10-23-2016 07:15 PM

Much faster switching through the questions. Nice job !!!

Nick_Taylor 10-23-2016 07:31 PM

Quote:

Originally Posted by greasybob (Post 54701)
Much faster switching through the questions. Nice job !!!

Did you try out the filters at the column heading?

Did you have any problem logging in? I assume you read the e-mail about your username.

For others, there were a number of SureTrack users who have the same login name for ProDemand or ShopKey Pro. They had to append "_TECH" to the name used to log into the community side. The display name in the community will not have this on it.

greasybob 10-23-2016 07:41 PM

1 Attachment(s)
Oh No !!!

Nick_Taylor 10-23-2016 07:43 PM

Quote:

Originally Posted by greasybob (Post 54703)
Oh No !!!

Oh no is right. Can you give more details? Did you have attachments?

greasybob 10-23-2016 08:01 PM

1 Attachment(s)
No attachments. Was answering the question on the F150 lights. This means I'm logged in ? I entered through the old portal/desktop short cut.

Nick_Taylor 10-23-2016 08:06 PM

Quote:

Originally Posted by greasybob (Post 54705)
No attachments. Was answering the question on the F150 lights. This means I'm logged in ? I entered through the old portal/desktop short cut.

Yes, that means you're logged in. Otherwise it would show your shop name and you wouldn't be able to get to the reply. You don't need to go through the old page to log in. You can just log into ProDemand (or ShopKey Pro if that's your repair product) with your community name.

Did you try multiple times? I wonder if it has to do with the "_TECH" thing?

greasybob 10-23-2016 08:09 PM

I just answered Crusty s Yugo question ok. All functions work fine. the only thing I was doing different was going back and forth between the repair info and the sure track.

Nick_Taylor 10-23-2016 08:16 PM

Quote:

Originally Posted by greasybob (Post 54707)
I just answered Crusty s Yugo question ok. All functions work fine. the only thing I was doing different was going back and forth between the repair info and the sure track.

So you had the open reply form in one tab and repair in another tab?

greasybob 10-23-2016 08:33 PM

No, I exited the service manual and opened the Sure Track tab. I tried again with the Pajaro question, still get the error. I'll try once more by first logging out then back in. It is a real question right ?

greasybob 10-23-2016 08:39 PM

Worked this time ! Thanks.

greasybob 10-23-2016 08:54 PM

So once you log into Shop Key then you click on the Sure Track Tab you will be asked to sign in as an individual if you try to comment or open any . But can you sign out (log out) of Sure Track with out logging out of Shop Key. The way I see it, once logged into Sure Track you seem to be logged into Shop Key under your Sure Track name. Is there a separate log out for Sure Track ?

Nick_Taylor 10-23-2016 09:03 PM

Quote:

Originally Posted by greasybob (Post 54711)
No, I exited the service manual and opened the Sure Track tab. I tried again with the Pajaro question, still get the error. I'll try once more by first logging out then back in. It is a real question right ?

The Pajaro post is a real question. Looks like your reply finally worked.

Nick_Taylor 10-23-2016 09:14 PM

Quote:

Originally Posted by greasybob (Post 54715)
So once you log into Shop Key then you click on the Sure Track Tab you will be asked to sign in as an individual if you try to comment or open any . But can you sign out (log out) of Sure Track with out logging out of Shop Key. The way I see it, once logged into Sure Track you seem to be logged into Shop Key under your Sure Track name. Is there a separate log out for Sure Track ?

No, there is not a separate logout for just the community. The only way to switch out of the community is to log out of the site and log back in as the shop.

If you don't want someone else in the shop to post under your name, you have to log out. You could keep different tabs open for each.

greasybob 10-23-2016 09:17 PM

Ok, not a problem for me but maybe some of the bigger shops out there should be aware.

Nick_Taylor 10-27-2016 10:00 AM

For those looking for the old Component Test and Library areas, things have changed and you cannot currently look them up the same way. We'll be putting out some instructions on how to get to this data and I'll provide a link here later.

Crusty 10-27-2016 11:04 AM

Nick, is there a link to enter that will work with a smart phone-?
Can't even get into SureTrack during the day. Works fine at home on a normal PC.

Nick_Taylor 10-27-2016 11:46 AM

1 Attachment(s)
Quote:

Originally Posted by Crusty (Post 54762)
Nick, is there a link to enter that will work with a smart phone-?
Can't even get into SureTrack during the day. Works fine at home on a normal PC.

On a phone or tablet you'll need to make sure you log into the desktop version of www.ProDemand.com or www.ShopKeyPro.com. When you get to the site, you should see a yellow bar at the top with a link to switch to the desktop version. On a phone, the community works best in landscape mode. Eventually their should be a full mobile version of it.

juniur 11-01-2016 05:01 AM

trouble logging into suretrack
 
I had a user name and password for suretrack of course I don't remember them. I got the email about the change in user name, however was still unable to login. I only see a link to register not to recover a user name and password. the shop email is tarepairs@aol.com


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