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Showing results 1 to 25 of 235
Search took 0.02 seconds. Search: Posts Made By: Rich Shepherd
Forum: US Member User Group 04-14-2022, 06:11 PM
Replies: 5
Views: 360
Posted By Rich Shepherd
Ditto

Ditto
Forum: Vantage PRO User Forum 01-31-2022, 07:09 PM
Replies: 4
Views: 380
Posted By Rich Shepherd
No, you probably still would not have seen the...

No, you probably still would not have seen the window if you had another screen connected. When this happens, the window won't be visible on any of them so you have to do something to bring it back...
Forum: Vantage PRO User Forum 01-31-2022, 10:14 AM
Replies: 4
Views: 380
Posted By Rich Shepherd
The scope file viewer window is open but likely...

The scope file viewer window is open but likely displayed at coordinates that put it off your screen so you can't see it. Its usually easy to solve.
Check these threads for info:...
Forum: Scanner Capabilities 12-16-2021, 07:44 PM
Replies: 5
Views: 1,301
Posted By Rich Shepherd
An update is rolling out now. Make sure the...

An update is rolling out now.
Make sure the tool is connected to Wi-Fi.
When it starts downloading the update, you will see a down arrow icon at the top right of the screen to the left of the Wi-Fi...
Forum: Verus User Forum 09-10-2021, 05:53 AM
Replies: 1
Views: 1,925
Posted By Rich Shepherd
The developer that looked into the Cady Fuel trim...

The developer that looked into the Cady Fuel trim list found and corrected something that would cause the PIDs you mentioned to be incorrect. Thanks for that info.
Do you have the VIN for the...
Forum: Scanner Capabilities 08-11-2021, 06:02 PM
Replies: 4
Views: 2,037
Posted By Rich Shepherd
Thanks for that information. The VIN is helpful....

Thanks for that information. The VIN is helpful.
I passed it along. If you run across something like this again, please get the ECU ID of the system in question if time allows and include it. ...
Forum: Scanner Capabilities 08-11-2021, 07:13 AM
Replies: 4
Views: 2,037
Posted By Rich Shepherd
Volvo started using an Ethernet comm system on...

Volvo started using an Ethernet comm system on the 2016 XC90 and rolled it into more cars going forward. Land Rover started in 2018.
The Apollo D9 has the hardware built in to interface with these...
Forum: Verus User Forum 03-24-2021, 06:09 AM
Replies: 14
Views: 5,811
Posted By Rich Shepherd
The software release this time of year is...

The software release this time of year is typically around the first week of April. Check with your dealer for more specific availability info.
Forum: Verus User Forum 03-18-2021, 09:59 AM
Replies: 14
Views: 5,811
Posted By Rich Shepherd
What version of software do you have on your...

What version of software do you have on your Verus Pro?

Thanks Steve for helping with the attachments.
Forum: Verus User Forum 03-18-2021, 04:42 AM
Replies: 14
Views: 5,811
Posted By Rich Shepherd
Can you provide the code scan you did on the...

Can you provide the code scan you did on the vehicle?
Thanks,
Forum: US Member User Group 03-10-2021, 06:00 AM
Replies: 1
Views: 2,773
Posted By Rich Shepherd
It's not recognizing the uSD card in the slot on...

It's not recognizing the uSD card in the slot on top of the unit.
It could be that it is just not latched into place.
Eject the card and insert it several times and then try again.
Forum: Lab Scope & Component Level Testing 03-08-2021, 06:07 AM
Replies: 2
Views: 2,503
Posted By Rich Shepherd
A square wave will look like the one in your...

A square wave will look like the one in your image if your black lead is not making a connection to ground. Since the waveform looks normal when you connect the black lead to the battery negative,...
Forum: Scanner Capabilities 02-25-2021, 11:17 AM
Replies: 8
Views: 3,755
Posted By Rich Shepherd
That's great! MCurtis didn't respond to Steve...

That's great!
MCurtis didn't respond to Steve again so maybe he figured it out. I though I would Post that screen and explanation in case someone else had similar questions and happened onto the...
Forum: Scanner Capabilities 02-25-2021, 06:32 AM
Replies: 8
Views: 3,755
Posted By Rich Shepherd
On the vehicles you are not able to select the...

On the vehicles you are not able to select the PIDs you want, are you using the arrow to open the list as circled here:
26302
Some vehicles will allow PIDs to be selected from multiple data lists....
Forum: Verus User Forum 02-04-2021, 07:08 AM
Replies: 2
Views: 2,969
Posted By Rich Shepherd
They are different sizes. The one in the Verus...

They are different sizes. The one in the Verus Edge is a bit smaller
Forum: ShopStream Connect User Forum 10-29-2020, 05:48 AM
Replies: 14
Views: 12,329
Posted By Rich Shepherd
Please try again now and let us know if it worked.

Please try again now and let us know if it worked.
Forum: ShopStream Connect User Forum 10-15-2020, 08:13 PM
Replies: 14
Views: 12,329
Posted By Rich Shepherd
You said "The bar just keeps scrolling but never...

You said "The bar just keeps scrolling but never downloads the update."
Can you post a capture of the SSC update window? That may provide a clue.
Forum: ShopStream Connect User Forum 10-14-2020, 07:50 PM
Replies: 14
Views: 12,329
Posted By Rich Shepherd
What build number of ShopStream Connect do you...

What build number of ShopStream Connect do you have installed now (Help> About ShopStream Connect)?
What is the user level displayed at the top of the ShopStream Connect window just to the right of...
Forum: ShopStream Connect User Forum 08-06-2020, 02:34 PM
Replies: 1
Views: 4,004
Posted By Rich Shepherd
Please call Customer Care, they can help. USA:...

Please call Customer Care, they can help.
USA: 800-424-7226
Monday – Friday 6am to 5pm PST

Other contact info here:
https://www.snapon.com/diagnostics/us/Resources/CustomerCare.htm
Forum: SolusUltra User Forum 04-19-2020, 06:16 PM
Replies: 3
Views: 5,700
Posted By Rich Shepherd
UK website https://www.snapon.com/diagnostics/uk

UK website
https://www.snapon.com/diagnostics/uk
Forum: Verus User Forum 04-15-2020, 05:13 AM
Replies: 6
Views: 5,082
Posted By Rich Shepherd
There won't be access to multiple data lists in...

There won't be access to multiple data lists in the custom list on all makes. Some have restrictions that don't lend themselves to doing this.
Forum: Verus User Forum 04-09-2020, 06:07 PM
Replies: 6
Views: 5,082
Posted By Rich Shepherd
Here is an example

Here is an example
Forum: Verus User Forum 04-09-2020, 05:07 PM
Replies: 6
Views: 5,082
Posted By Rich Shepherd
No Custom Pid List

Tap on the right facing arrow to the left of each data list to expand the list so you can select the PIDs you want.
You can select PIDs from more than one list.
Forum: ShopStream Connect User Forum 04-09-2020, 04:57 AM
Replies: 3
Views: 6,083
Posted By Rich Shepherd
If the scope icon is on the task bar but you...

If the scope icon is on the task bar but you don't see the viewer window, the window is open but is located off your screen.

There are a number of ways to get it back:
Microsoft has some...
Forum: ShopStream Connect User Forum 04-08-2020, 05:01 AM
Replies: 3
Views: 6,083
Posted By Rich Shepherd
Check here: ...

Check here:
http://productforum.autorepairdata.com/forum/showthread.php?t=12929

Right click on the scope icon on the task bar and select Maximize
Showing results 1 to 25 of 235
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