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Showing results 1 to 25 of 337
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Search: Posts Made By: Jay G.
Forum: SolusUltra User Forum 01-06-2021, 02:27 PM
Replies: 9
Views: 968
Posted By Jay G.
Hi Bill, The platform embedded Troubleshooter...

Hi Bill,
The platform embedded Troubleshooter model year coverage ends at 2015 for all makes. All Wi-Fi capable platforms with current software receive diagnostic information through SureTrack on...
Forum: Solus/SOLUS PRO User Forum 11-24-2020, 10:24 AM
Replies: 2
Views: 1,178
Posted By Jay G.
Hi, 16.4 MX software is too old we no longer...

Hi,
16.4 MX software is too old we no longer have those cards available, you will need to contact your distributor to purchase an update.

Regards
Jay
Forum: Modis User Forum 11-05-2020, 09:09 AM
Replies: 4
Views: 1,238
Posted By Jay G.
The Development team is asking for more...

The Development team is asking for more information can you PM me the VIN # ?

Jay
Forum: Vantage PRO User Forum 02-10-2020, 11:36 AM
Replies: 3
Views: 5,138
Posted By Jay G.
No, the last update was 17.4.

No, the last update was 17.4.
Forum: Verus User Forum 01-09-2020, 01:07 PM
Replies: 4
Views: 5,487
Posted By Jay G.
Thanks Phill57, I have past this information on...

Thanks Phill57, I have past this information on to the development team.
Forum: Verus User Forum 09-19-2019, 04:57 PM
Replies: 11
Views: 8,692
Posted By Jay G.
It would be best to call the diagnostic support...

It would be best to call the diagnostic support center and let them troubleshoot the problem.
Forum: SureTrack User Group 08-05-2019, 05:48 PM
Replies: 4
Views: 8,668
Posted By Jay G.
Hi Patrick, I understand your frustration but...

Hi Patrick,
I understand your frustration but unfortunately Shopkey Pro, SureTrack and oil specs and resets are only license to be used in North America.

Did the dealer specifically state that...
Forum: SureTrack User Group 08-05-2019, 01:56 PM
Replies: 4
Views: 8,668
Posted By Jay G.
email sent

email sent
Forum: SureTrack User Group 07-31-2019, 11:53 AM
Replies: 4
Views: 8,668
Posted By Jay G.
Patrick, I sent you a PM with some information. ...

Patrick, I sent you a PM with some information.

Jay
Forum: US Member User Group 06-06-2019, 05:44 PM
Replies: 8
Views: 7,849
Posted By Jay G.
Wit, I will say you do have a creative...

Wit,
I will say you do have a creative imagination :D
Forum: Verus User Forum 12-11-2018, 03:54 PM
Replies: 9
Views: 3,068
Posted By Jay G.
It looks like the old icon didn't get deleted...

It looks like the old icon didn't get deleted during the update. In your video I can see on the top left of your desktop there is another diagnostic icon can you try using that and let me know the...
Forum: Scanner Capabilities 10-23-2018, 02:22 PM
Replies: 5
Views: 17,011
Posted By Jay G.
You need to call the support center.

You need to call the support center.
Forum: ZEUS User Forum 10-02-2018, 10:59 AM
Replies: 10
Views: 8,442
Posted By Jay G.
On the top left "Category View" you can un-check...

On the top left "Category View" you can un-check the box to put it back to classic view.
Forum: Solus/SOLUS PRO User Forum 09-12-2018, 04:24 PM
Replies: 16
Views: 16,530
Posted By Jay G.
Thanks for the information

Thanks for the information
Forum: Solus/SOLUS PRO User Forum 09-11-2018, 01:49 PM
Replies: 16
Views: 16,530
Posted By Jay G.
What brand range extender did you use?

What brand range extender did you use?
Forum: Solus/SOLUS PRO User Forum 09-10-2018, 11:20 AM
Replies: 16
Views: 16,530
Posted By Jay G.
PM sent

PM sent
Forum: ZEUS User Forum 08-29-2018, 05:13 PM
Replies: 10
Views: 6,526
Posted By Jay G.
You should reboot the device every couple of days.

You should reboot the device every couple of days.
Forum: ZEUS User Forum 08-28-2018, 01:41 PM
Replies: 10
Views: 6,526
Posted By Jay G.
We have seen this issue with units that have been...

We have seen this issue with units that have been left on for extended periods of time.

Just to be clear when you shut it down at night are you turning it off by hitting the desktop Windows icon...
Forum: ZEUS User Forum 08-27-2018, 05:47 PM
Replies: 10
Views: 6,526
Posted By Jay G.
How often are you shutting the unit down?

How often are you shutting the unit down?
Forum: Verus User Forum 04-06-2018, 01:00 PM
Replies: 12
Views: 9,493
Posted By Jay G.
Are you still having issues with the scanner...

Are you still having issues with the scanner module?

If you give tech support a call at 800-424-7226
Forum: Verus User Forum 04-04-2018, 03:01 PM
Replies: 12
Views: 9,493
Posted By Jay G.
[QUOTE=GypsyR;60815]If the Zeus is so different...

[QUOTE=GypsyR;60815]If the Zeus is so different from a Verus, how come it doesn't rate its own section?

The Zeus is different enough from the Verus Edge that is should have it's own forum, I will...
Forum: Verus User Forum 04-04-2018, 01:16 PM
Replies: 28
Views: 11,845
Posted By Jay G.
18.2 DUC Download

All,
I have an update regarding the 18.2 DUC download times.

We have reviewed many of the download logs which indicate that the customers are cancelling the download and restarting it (thinking...
Forum: Verus User Forum 04-03-2018, 03:37 PM
Replies: 28
Views: 11,845
Posted By Jay G.
We stopped using that satellite a few years ago :D

We stopped using that satellite a few years ago :D
Forum: Verus User Forum 04-03-2018, 03:21 PM
Replies: 28
Views: 11,845
Posted By Jay G.
Guys, I manage the Diagnostic Support Center,...

Guys,
I manage the Diagnostic Support Center, If you are having down load issues PM me the serial #'s of your scan tools and your contact information and I will look into it and get back to you.
...
Forum: Verus User Forum 04-03-2018, 01:58 PM
Replies: 28
Views: 11,845
Posted By Jay G.
Hi, The download depend on the internet...

Hi,
The download depend on the internet connection speed, If that isn't the case then there might bee something else going on, I suggest you call customer.

Jay
Showing results 1 to 25 of 337

 

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