Problem Updating 21.4

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  • Goosed59
    Junior Member
    • Dec 2010
    • 12

    Problem Updating 21.4

    I am unable to update my Modis Ultra via SSC, despite having a valid subscription.
    My FD confirmed, that everything was good, but given the the size of the update and the time required, (19.4 - 21.4) he suggested that I use SSC.

    ShopStream Connect
    Version: 21.4.2.1 - US
    Web Service Version 21.4.3.0
    Logging in as Regular (UAC:3), and Administrator (UAC:2)

    An error occurred during the update.
    There may be a problem with the update server.
    Verify you have an active connection to the internet and try again Later ( Close the application and restart again).
    Last edited by Goosed59; 03-27-2022, 04:23 PM.
  • ephratah service center
    Senior Member
    • Oct 2007
    • 143

    #2
    I had a conversation with the Tech department last week and was told the update servers are down I asked when this will be fixed and they have no idea when it will be back up.

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    • Goosed59
      Junior Member
      • Dec 2010
      • 12

      #3
      So, is it safe to assume that the Dealers work off of (get updates) different servers than the regular SSC customers ?
      Is the ShopStream Connect program software, serviced and updated from a different server ?
      Wouldn't it maybe be prudent to have a information banner, regarding this ?
      Last edited by Goosed59; 03-27-2022, 04:24 PM. Reason: addtional thoughts

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      • ephratah service center
        Senior Member
        • Oct 2007
        • 143

        #4
        not sure just know I attempted to check for updates and get a prompt about connection failed

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        • Goosed59
          Junior Member
          • Dec 2010
          • 12

          #5
          Just got off the phone with Diagnostic Technical Support.
          The SSC servers have been down now for 3 weeks !
          The FD's connect to a different server(s) and are capable of doing updates.

          Comment

          • jimbo4822
            Member
            • Mar 2014
            • 33

            #6
            I have a Verus edge and I also have a problem updating, it goes through the process but after the download it pops up a message that shopstream connect cannot be installed on my system due to windows 7 not supported. It will work on my win 10 pc and I really dont want to try and install win 10 on the verus, afraid ill mess it up and I dont have the restore partition anymore. I is a bit annoying, but still works but wonder if later on they change something enough that it wont work on the verus anymore.

            Comment

            • ASEMASTER
              Junior Member
              • Aug 2019
              • 9

              #7
              I put windows 10 on my verus and everything is working fine. If you need help with updating windows let me know.

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              • jimbo4822
                Member
                • Mar 2014
                • 33

                #8
                If you can give me some basic pointers that would be nice

                thanks

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