New Zeus, can't log into Shopkeypro

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  • gravygrabber
    Junior Member
    • Dec 2011
    • 5

    New Zeus, can't log into Shopkeypro

    Anyone else have this issue? I can log in from the scan tool if I open a webpage and do it that way. If I pick a vehicle year/model then try to login it says cannot log into shopkey pro. Check username/password.
    Tried restarting the unit, changing password. Nothing works.
  • Joe Rappa
    Snap-on DSD
    • Aug 2007
    • 2050

    #2
    The Zeus can direct you to Mitchell or Shopkey depending on your subscription. The easiest thing to check, and most likely explanation, is that it's set to the wrong one.
    Here's the directions to try it: https://mitchell1.com/shopconnection...snap-on-verus/

    Joe
    "You don't build a reputation on what you're going to do"
    Henry Ford

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    • TheGunXpo
      Junior Member
      • Sep 2021
      • 2

      #3
      Same issue

      Iv`e been having the same issue, i can log into prodemand or shopkey anywhere else but the snapon direct suretrack app on the diagnostic app

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      • Nick_Taylor
        Administrator
        • Jan 2014
        • 381

        #4
        Originally posted by TheGunXpo
        Iv`e been having the same issue, i can log into prodemand or shopkey anywhere else but the snapon direct suretrack app on the diagnostic app
        Please contact tech support, they can help you. Might be related to your other issue you posted about.
        SureTrack Community Administrator, Diagnostics forum Administrator.

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