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  #1  
Old 03-26-2022, 09:20 AM
Goosed59 Goosed59 is offline
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Join Date: Dec 2010
Location: Calgary, AB, Canada
Diagnostic Tool(s): MODIS Ultra, MODIS, MT2500
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Default Problem Updating 21.4
I am unable to update my Modis Ultra via SSC, despite having a valid subscription.
My FD confirmed, that everything was good, but given the the size of the update and the time required, (19.4 - 21.4) he suggested that I use SSC.

ShopStream Connect
Version: 21.4.2.1 - US
Web Service Version 21.4.3.0
Logging in as Regular (UAC:3), and Administrator (UAC:2)

An error occurred during the update.
There may be a problem with the update server.
Verify you have an active connection to the internet and try again Later ( Close the application and restart again).
Last edited by Goosed59; 03-27-2022 at 04:23 PM..
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  #2  
Old 03-27-2022, 03:43 AM
ephratah service center ephratah service center is offline
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Location: EPHRATAH NY
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I had a conversation with the Tech department last week and was told the update servers are down I asked when this will be fixed and they have no idea when it will be back up.
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  #3  
Old 03-27-2022, 08:10 AM
Goosed59 Goosed59 is offline
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Join Date: Dec 2010
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Diagnostic Tool(s): MODIS Ultra, MODIS, MT2500
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Default
So, is it safe to assume that the Dealers work off of (get updates) different servers than the regular SSC customers ?
Is the ShopStream Connect program software, serviced and updated from a different server ?
Wouldn't it maybe be prudent to have a information banner, regarding this ?
Last edited by Goosed59; 03-27-2022 at 04:24 PM.. Reason: addtional thoughts
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  #4  
Old 03-28-2022, 02:31 AM
ephratah service center ephratah service center is offline
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Default
not sure just know I attempted to check for updates and get a prompt about connection failed
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  #5  
Old 03-28-2022, 08:53 AM
Goosed59 Goosed59 is offline
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Join Date: Dec 2010
Location: Calgary, AB, Canada
Diagnostic Tool(s): MODIS Ultra, MODIS, MT2500
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Default
Just got off the phone with Diagnostic Technical Support.
The SSC servers have been down now for 3 weeks !
The FD's connect to a different server(s) and are capable of doing updates.
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  #6  
Old 04-11-2022, 06:12 AM
jimbo4822 jimbo4822 is offline
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Default
I have a Verus edge and I also have a problem updating, it goes through the process but after the download it pops up a message that shopstream connect cannot be installed on my system due to windows 7 not supported. It will work on my win 10 pc and I really dont want to try and install win 10 on the verus, afraid ill mess it up and I dont have the restore partition anymore. I is a bit annoying, but still works but wonder if later on they change something enough that it wont work on the verus anymore.
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  #7  
Old 04-11-2022, 09:56 AM
ASEMASTER ASEMASTER is offline
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I put windows 10 on my verus and everything is working fine. If you need help with updating windows let me know.
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  #8  
Old 04-12-2022, 05:37 AM
jimbo4822 jimbo4822 is offline
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If you can give me some basic pointers that would be nice

thanks
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