Snapon Diagnostics Product Forums Diagnostic Home . Diagnostic Product Index . Customer Care        
Diagnostic SoftwareDiagnostic PlatformsAsk-a-Tech, Automotive Repair InformationTech Central
Go Back   Snapon Diagnostics Product Forums > Snap-on Diagnostic Products > Diagnostic Platforms > SolusUltra User Forum
Home Today's Posts Register Members List FAQ
Thank you for visiting Snap-on Diagnostics Product Forums.
You are currently NOT logged in to a registered account. Some functions of Snap-on Diagnostics Product Forums will not be available to you if your are not logged in as a registered member. For a limited time only, registrationto Snap-on Diagnostics Product Forums to Snap-on Diagnostics Product Forums is !! FREE !! Select the    **REGISTER NOW**    link to register for your FREE Snap-on Diagnostics Product Forums account!!

Reply
 
Thread Tools Display Modes
  #11  
Old 12-08-2013, 02:35 AM
Misfit Misfit is offline
Junior Member
 
Join Date: Nov 2013
Location: Chicago,IL
Posts: 13
Misfit Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

Quote:
Originally Posted by Modis500 View Post
Very Good to hear it wasn't too expensive of a lesson. I have heard many happy customers after their repairs from the repair center. I have also had success with them. Including some of the early model Modis owners that were upgraded to the 2006+ style screens. Plus some will be returned to owners with software upgrades too!
Yes it was a lesson well learned, but your use of the word makes you sound like a grandfather . I am one of those owners, they shipped it back with 13.4 Euro included so I'm very happy.

As an aside, I wish there was more traffic on these forums, there could be some great discussion here.

Thanks to all who chimed in on this thread
Reply With Quote
  #12  
Old 12-08-2013, 05:39 AM
Crusty Crusty is offline
Senior Member
 
Join Date: Dec 2007
Location: Great White North
Posts: 2,451
Crusty You made it!  You've done a great job ofearning reputation from your peers.  You now have secret access to a new hidden forum!

Default

Quote:
Originally Posted by Misfit View Post
Yes it was a lesson well learned, but your use of the word makes you sound like a grandfather . I am one of those owners, they shipped it back with 13.4 Euro included so I'm very happy.

As an aside, I wish there was more traffic on these forums, there could be some great discussion here.

Thanks to all who chimed in on this thread
There might be more "traffic" IF...IF....IF SnapOn actually LISTENED to what some of their die-hard customers have been saying for YEARS.
Myself and others don't expect everything to be "perfect" in an imperfect world but when something gets broken with each new "update" and then it takes years again to get it unbroken....well, guys (and gals) get disillusioned and leave.

This particular thread regarding something as simple as replacing a battery (HEY SNAPON...BATTERIES WEAR OUT AND NEED TO BE FIELD REPLACEABLE...DOH-!!), that should be (as you said) no biggie, caused a major foul up of a very expensive tool.
Even when a SnapOn tool truck dealer reloaded the machine, it still didn't allow setting the date and the tool remained a wheel chock. This situation forced the customer to be without his equipment for several days or weeks and cost a great deal of money.
Even the OTC-Genisys allows replacing a $3.25 C-Mos battery....and it doesn't scramble the machine to the point where it needs to be sent in. Just sayin....

That makes for one heck of an expensive battery at 300 bananas-!!!! About 1,000-percent more expensive than the above example.

While they did do a lot of other things, why should the initial situation have occurred in the first place-??
Because the people with the six and seven, yes seven-!! figure incomes are more concerned with their own interests instead of building a culture of responding to customers, correcting company created problems, and then having the gaul to make the customer pay for the next update, where the problem still exists.
Hey, they can break a function with one update, then it takes 4 and 5 updates to fix it again....and sometimes (quite often really) it can take longer than that, if it EVER gets addressed at all.
The company claims they don't have the "resources" to effect repairs yet they do have the resources to support several people around the board room with multi-MILLION dollar salaries-!!

I am glad to hear you eventually got back a working tool. Too bad it took that long and it became a 300 dollar battery. That's not as costly as a battery for a electric car-!! ROFLMAO
Reply With Quote
  #13  
Old 12-09-2013, 08:48 AM
Modis500's Avatar
Modis500 Modis500 is offline
Senior Member
 
Join Date: Sep 2012
Location: Mooresville,NC
Posts: 354
Modis500 Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Originally Posted by Misfit View Post
Yes it was a lesson well learned, but your use of the word makes you sound like a grandfather . I am one of those owners, they shipped it back with 13.4 Euro included so I'm very happy.

As an aside, I wish there was more traffic on these forums, there could be some great discussion here.

Thanks to all who chimed in on this thread
Grandfather, huh? Hahahaha that's rich! I am old for my time (33) but I was raised in an old fashioned household. I'll take it as a compliment as being mature
__________________
"If you aim for nothing, you'll hit it every time!"
Zig Ziglar
Reply With Quote
  #14  
Old 07-20-2022, 08:56 AM
dodge6000 dodge6000 is offline
Junior Member
 
Join Date: Jan 2019
Posts: 2
dodge6000 Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

Almost a decade later, and it seems this problem is still a mystery--other than to $end the unit to $nap On for $ervice, but after these many years, they won't even remember this "great tool" (as advertised in it's days) and refuse to work on it. They will push, however a newer "great tool". And all this due to a simple 3v CMOS battery that needs replaced.
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -7. The time now is 03:37 AM.


Reminder: Your participation in these areas of the site is solely at your own risk. The
information is only the opinion of the poster, is no substitute for your own research,
and should not be relied upon for business critical decisions or any other purpose.
Never assume that you are anonymous and cannot be identified by your posts.
We reserve the right to discontinue any users' use of any such public forum
for any reason. Please read the Terms of Service.

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated. Other marks are marks of their respective holders.
2022 Snap-on Incorporated. All rights reserved.