Hey all,
My friend brought me his ModisUltra scanner which would no longer boot up. I'm trying to get it back up and running for him. He works at a shop and needs his scanner so I'm trying everything I can do to help him.
Upon boot up it would show a graphic indicating to insert SD card. I tried the SD card in my computer and Windows would not recognize it.
I got a new SD card and formatted it as FAT32, labeled MODISULTRA. I put this blank SD card in the unit and booted into recovery mode (by holding the Y/N and POWER at the same time). I then selected Utilities > Prepare sdCard for Recovery. Doing that filled the SD card with the necessary SYSTEM.BIN and LICENSE.INI files, with empty folders for SCANNER\SOFTWARE. So far, so good.
Since the SD card has valid "base" files now, it was recognized by ShopStream Connect. ShopStream Connect indicated there was an update available (version 15.4) for F:\ MODISULTRA. The updated completed and the licensed scanner databases were restored to SCANNER\DATABASE. It did not restore the software to SCANNER\SOFTWARE as I had hoped.
His coworker with the same model unit let me take a copy of his SD card's SCANNER\SOFTWARE folder. I copied this folder onto the new SD card, and the unit booted up no problem.
Thinking I finally fixed it, I went to SCANNER, and when I select a vehicle it says "The database could not be read. Please contact customer support.".
I've determined the reason it cannot read the database files is because his coworker's unit was running software version 17.4, but the SnapStream Connect restored software version 15.x compatible licensed database files to the SD card.
So basically what I need to get this thing working is the contents of SCANNER\SOFTWARE from someone on version 15.x. A ZIP file of that folder (should have several files, the big one being GEP2013.ofx) would be fantastic.
I'm sure this post will help others recover their SD cards. Anyway, I appreciate anyone who could help find those files.
Thanks,
-Andrew
My friend brought me his ModisUltra scanner which would no longer boot up. I'm trying to get it back up and running for him. He works at a shop and needs his scanner so I'm trying everything I can do to help him.
Upon boot up it would show a graphic indicating to insert SD card. I tried the SD card in my computer and Windows would not recognize it.
I got a new SD card and formatted it as FAT32, labeled MODISULTRA. I put this blank SD card in the unit and booted into recovery mode (by holding the Y/N and POWER at the same time). I then selected Utilities > Prepare sdCard for Recovery. Doing that filled the SD card with the necessary SYSTEM.BIN and LICENSE.INI files, with empty folders for SCANNER\SOFTWARE. So far, so good.
Since the SD card has valid "base" files now, it was recognized by ShopStream Connect. ShopStream Connect indicated there was an update available (version 15.4) for F:\ MODISULTRA. The updated completed and the licensed scanner databases were restored to SCANNER\DATABASE. It did not restore the software to SCANNER\SOFTWARE as I had hoped.
His coworker with the same model unit let me take a copy of his SD card's SCANNER\SOFTWARE folder. I copied this folder onto the new SD card, and the unit booted up no problem.
Thinking I finally fixed it, I went to SCANNER, and when I select a vehicle it says "The database could not be read. Please contact customer support.".
I've determined the reason it cannot read the database files is because his coworker's unit was running software version 17.4, but the SnapStream Connect restored software version 15.x compatible licensed database files to the SD card.
So basically what I need to get this thing working is the contents of SCANNER\SOFTWARE from someone on version 15.x. A ZIP file of that folder (should have several files, the big one being GEP2013.ofx) would be fantastic.
I'm sure this post will help others recover their SD cards. Anyway, I appreciate anyone who could help find those files.
Thanks,
-Andrew
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