21.4 zeus AND Verus update warning

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Wheel
    Senior Member
    • Jul 2007
    • 719

    21.4 zeus AND Verus update warning

    If you value your ability to save scope captures - DO NOT update to 21.4 if you have not already. If you have, check yours by trying to save any scope capture and see if you get the same results.
    This is what I have seen on both a Verus Edge and a Zeus:
    20211028-2046-1.jpg
    One was updated over the internet, the other on the Snap on truck.
    Once the "saving data" box comes up with the red x where it doesn't belong, you'll have to shut your unit down as it will not allow you to do anything else. The units seem to scan and scope ok, and also save scan files and snapshots, but does this consistently when attempting to save scope files.
    I use and save scope files extensively, so this cannot be tolerated. I will try and revert them to 21.2 with the drive images I saved of them. Better by far to lose the update than to lose the ability to save scope files. Fiascos like this is why one should back up his pc based Snappy scanners to an external hard drive.
    You can expect the reputation of your business to be no better than the cheapest item or service you are willing to sell. - Wheel
  • Jay G.
    Administrator
    • Dec 2006
    • 435

    #2
    Wheel,
    I can have one of my agents call you to troubleshoot this issue.

    PM me with your contact number.

    Regards
    Jay

    Comment

    Working...