Welcome to the SureTrack User Group

[Nick_Taylor]

Originally Posted by Skip

I use ST a lot and my #1 issue is that it does not put the thread at the top of the page when it has a new response.

Can you be more specific? What page are you talking about?

[Nick_Taylor]

Originally Posted by Crusty

I agree skip. That would show some current activity on that thread.

Another issue is threads are not completed and what fixed the vehicle seems to be rarely posted.
What worked and what didn't is a benefit to all. Perhaps a follow up and a completion requested by S.T. may prompt some to complete the thread.

Another thing is where the original post is coming from location wise. Vehicles in Maine or New York may see things that people in Southern California never see. Might put a vehicle's malady in perspective for other members.

I'm working up stories about the user profiles. Part of that is to add the user's shop name and location below their name in the posts and also link to their profile.

The system does send out reminders to users to close out their posts but a lot of times they don't. We need to remind them more and maybe restrict asking more questions until they do. A big problem is that a lot of vehicles never get fixed or they get put on the back burner. I'm working up a design where a user can close a question without a fix. That way they can bring it back later if needed but it would remove it from the lists.

[Crusty]

Originally Posted by Nick_Taylor

user's shop name and location below their name in the posts and also link to their profile.

The system does send out reminders to users to close out their posts but a lot of times they don't. We need to remind them more and maybe restrict asking more questions until they do. A big problem is that a lot of vehicles never get fixed or they get put on the back burner. I'm working up a design where a user can close a question without a fix. That way they can bring it back later if needed but it would remove it from the lists.

Sometimes the anonymity of a web site name allows people to be freer with online activity so identifying the shop might not be great but just generically identifying the State or Province as here in Canuck land might suffice and only adds a small field.. This may help identify regional trends. New Hampshire and New York will see some things that don't crop up in Florida or Southern California.


Perhaps creating some question "categories" such as Steering & Suspension, or Engine & Driveability could allow sorting where inactive threads could be archived after two weeks of inactivity.

[Modis500]

The mobile app idea is a great direction many of us could use, most of us almost daily. With VIN Scan, we can go back to the toolbox, fire up the scantool, and input the VIN before we get back to the car, for those of us without a Wireless tool currently. Also, it will help us do our paperwork for the shop if it would hold previous vehicle history. And, quick lookup of firing order, cylinder identification, wiring schematics, etc....
And also, Hello to Nick

Tom

[Skip]

Originally Posted by Nick_Taylor

Can you be more specific? What page are you talking about?

The "Latest Questions" page.

[Skip]

I just spent almost 30 minutes trying to attach a file in a response and still could not get it done. Started with Chrome and a PDF. Changed it to docx, and then to a doc. Switch to IE and still no luck. Gave up, looked up the guys e-mail and sent it to him that way. Kept getting an error 500 code. And boy was it slow.

[Crusty]

Originally Posted by Skip

I just spent almost 30 minutes trying to attach a file in a response and still could not get it done. Started with Chrome and a PDF. Changed it to docx, and then to a doc. Switch to IE and still no luck. Gave up, looked up the guys e-mail and sent it to him that way. Kept getting an error 500 code. And boy was it slow.

GOOD for you to persevere Skip
Getting the information to the person even with the headaches.

Other guys won't see the PDF or gain and learn from the information due to the inability to attach a file and a common file at that. PDF's are very easy for almost anyone to access.
The site really should be friendly to files such as PDF's and other files too, such as the files created by the SnapOn equipment. Maybe Nick could speak to Rich Shepherd and his crew who have done some good things recently with SSC. They may have some insight into file characteristics.

[Nick_Taylor]

Originally Posted by Skip

The "Latest Questions" page.

I've done a lot of testing on this and it seems to be working as expected. Keep in mind that if a user closes a question, it moves from that list to the Latest Fixes list.

It has been suggested that we turn the links back on in the Pulse list. I know a lot of people ask about that. I don't know why they turned them off.

[Nick_Taylor]

Originally Posted by Skip

I just spent almost 30 minutes trying to attach a file in a response and still could not get it done. Started with Chrome and a PDF. Changed it to docx, and then to a doc. Switch to IE and still no luck. Gave up, looked up the guys e-mail and sent it to him that way. Kept getting an error 500 code. And boy was it slow.

PDFs should attach without any problems. Can you check to make sure you're not on a test version of SureTrack? If you look at the address at the top of the browser, it should be http://askatech.com/. Some people have been on the test site and bookmarked it which causes problems.

Also, when you have a technical problem with the site, it is best to submit a support request using the Support button in the main menu on the left. There are several people at Snap-on monitoring those requests during the day.

[Skip]

Originally Posted by Nick_Taylor

PDFs should attach without any problems. Can you check to make sure you're not on a test version of SureTrack? If you look at the address at the top of the browser, it should be http://askatech.com/. Some people have been on the test site and bookmarked it which causes problems.

Also, when you have a technical problem with the site, it is best to submit a support request using the Support button in the main menu on the left. There are several people at Snap-on monitoring those requests during the day.

http://www.askatech.com/AskATechLive...2+20%3a27%3a37

This is the URL. The "several people at Snapon" are on the other side of my cube wall and tried to help me load the file last night.