Help Solus Edge eesc320

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  • mikestill
    Junior Member
    • Apr 2024
    • 4

    Help Solus Edge eesc320

    New to forum looking for some assistance.

    We are a trade school where I instruct. I have a Solus Edge EESc320 that is giving me a problem... Upon turning on it attempts a software update, i click the box to agree, and then the "agree and continue". it then gives me a series of beeps (10 beeps) ... And displays this error.... " an error occured", " error code 2" " file name none"

    snap on has sent me three differentr SD cards, with same results.

    Please help? Thanks Mike
  • Rich Shepherd
    Snap-on D&I
    • Nov 2006
    • 559

    #2
    What was the original issue with the unit that resulted in a uSD update being sent to you?
    Do you know what version of software was on the unit before it gave you a problem (23.4 for example)?
    What version of software did you receive on the uSD?
    What is the units Serial Number (Found on the label on the back of the unit)?

    Comment

    • mikestill
      Junior Member
      • Apr 2024
      • 4

      #3


      Hello THANK you for assisting.

      This unit had a bad screen, one of the auto techs replaced screen. When they went to boot up unit it gave a uSD error. WE called tech support and they saidf the uSD had become corrupt and they would send us a new one. The software on previous was 22.4.2, and thats what we received on the new uSD.. The serial number is 217slg-501095

      Comment

      • mikestill
        Junior Member
        • Apr 2024
        • 4

        #4
        Originally posted by Rich Shepherd
        What was the original issue with the unit that resulted in a uSD update being sent to you?
        Do you know what version of software was on the unit before it gave you a problem (23.4 for example)?
        What version of software did you receive on the uSD?
        What is the units Serial Number (Found on the label on the back of the unit)?
        Hello THANK you for assisting.

        This unit had a bad screen, one of the auto techs replaced screen. When they went to boot up unit it gave a uSD error. WE called tech support and they saidf the uSD had become corrupt and they would send us a new one. The software on previous was 22.4.2, and thats what we received on the new uSD.. The serial number is 217slg-501095

        Comment

        • Joe Rappa
          Snap-on DSD
          • Aug 2007
          • 2066

          #5
          If multiple new SD cards didn't fix it, then I bet it's going to need to go in for repair.
          Joe
          "You don't build a reputation on what you're going to do"
          Henry Ford

          Comment

          • Rich Shepherd
            Snap-on D&I
            • Nov 2006
            • 559

            #6
            Originally posted by mikestill

            Hello THANK you for assisting.

            This unit had a bad screen, one of the auto techs replaced screen. When they went to boot up unit it gave a uSD error. WE called tech support and they saidf the uSD had become corrupt and they would send us a new one. The software on previous was 22.4.2, and thats what we received on the new uSD.. The serial number is 217slg-501095
            The message you are seeing when attempt to install the software indicates the internal clock is not set. Assuming this started after the unit was taken apart to replace the display, the battery may have been disconnected or something related to the clock damaged in the process. Either way it will need to go in for repair to determine what's needed.

            Comment

            • mikestill
              Junior Member
              • Apr 2024
              • 4

              #7
              Originally posted by Rich Shepherd

              The message you are seeing when attempt to install the software indicates the internal clock is not set. Assuming this started after the unit was taken apart to replace the display, the battery may have been disconnected or something related to the clock damaged in the process. Either way it will need to go in for repair to determine what's needed.
              THANK you!!!!!

              Comment

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