ethos+

[ally]

hi i recently bought i ethos+ on its main screen it said it using software ver 15.4 yet when i connect to a car it says software must be registered and shows it for 30 seconds then it shows the software subscription for this selection has expired please renew subscription how can i fix this i heard this can be updated to ver 18 but dont know how to go about it i tried shop stream but it said no updates available any help would be appreciated

[Joe Rappa]

It sounds like the software was never initialized when it was sold. You might want to try asking a Franchisee if it can still be don, but I don't believe it is still possible. That software is 7 years outdated, and updates for the + ended a few years back. If I had to bet, it would be that you won't be able to do anything about this.
You could always call Tech Support. 800-332-2526
Joe