I have been using OD5 for a long time. I own a dvd version that is good thru 2007. That is pretty out of date so I have been filling in with Identifix which is not bad for what it is but I need a full info system. since I own a Verus I figured I would go with shopkey/OD5 because of the nice integration. I canceled my Identifix which was easier than I thought and I went to http://www.shopkeypronow.com/order/
and order a subscription to Shopkey5. Now if you read the site it says "Average time from purchase to product activation is just 5-10 minutes! Order Now!" now I get the conformation email of my order showing the charge to my card and the screen says you we be sent a separate email with access id & password in 5 to 10 min. if you don't receive your email call this 800 number. I wait 45 min. nothing so I call and get a quick response of " well it's not instantaneous you know" I say well just doing as I was told by your website. she informs me that she does not know why that it would say that because it takes 24-48 hrs to process. I wait 2 days still no email so I call again. This time i get a quick response of well it takes at least 72hrs for it too process. so 72 hrs later still no email, no access to info. I guess i should have gone with ALLDATA. I do a lot of business with Snap On I would think that you would issue the user id & password and if things didn't "check out" (the reason it takes so long so they told me on the phone) you could dump the id later instead of leaving me hanging with out repair info.
sorry just venting but if this doesn't get fixed soon I don't care what that 1 year commitment said I wont pay and I will go with ALLDATA. really the only part that makes me angry is the fact that it said 5 to 10 min. had it said 72 hrs i would have been fine I just don't understand in this day of fast computers how hard this could be to do.
thanks for listening
Tom
and order a subscription to Shopkey5. Now if you read the site it says "Average time from purchase to product activation is just 5-10 minutes! Order Now!" now I get the conformation email of my order showing the charge to my card and the screen says you we be sent a separate email with access id & password in 5 to 10 min. if you don't receive your email call this 800 number. I wait 45 min. nothing so I call and get a quick response of " well it's not instantaneous you know" I say well just doing as I was told by your website. she informs me that she does not know why that it would say that because it takes 24-48 hrs to process. I wait 2 days still no email so I call again. This time i get a quick response of well it takes at least 72hrs for it too process. so 72 hrs later still no email, no access to info. I guess i should have gone with ALLDATA. I do a lot of business with Snap On I would think that you would issue the user id & password and if things didn't "check out" (the reason it takes so long so they told me on the phone) you could dump the id later instead of leaving me hanging with out repair info.
sorry just venting but if this doesn't get fixed soon I don't care what that 1 year commitment said I wont pay and I will go with ALLDATA. really the only part that makes me angry is the fact that it said 5 to 10 min. had it said 72 hrs i would have been fine I just don't understand in this day of fast computers how hard this could be to do.
thanks for listening
Tom
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