Can't download shop stream connect

[eddie8]

Hi
I have an older version of shop stream connect on my pc right now.If I try to update it after a little while I get a message that states "can't connect to the server"
If I go to this site and download the program(which says its only 4.0mb) After downloading it I can't open it to install it. I even tried the zip file download.
Any ideas or am I doing something wrong? Do I have to remove the old version from my pc first?
Any help would be appreciated. Thanks.

[jeffreyg]

First of all does your computer have the minimum requirements? See the link I provided.

http://diagnostics.snapon.com/display/DocMgmtDisplayFile.aspx?fileid=3143

If min requirements are OK then un-install old version and install new.

[eddie8]

Jeff
I have all the requirements as needed for my pc. I removed my old version and downloaded the new version from the link given.When I have the set up exc. icon I click on it and it will not open the file.
This file is only 4.15mb big. Is that too small? I thought the program was bigger than that.
Thanks.

[Steve6911]

Ed

What operating system are you using? What version of Framework do you have?

Steve

[jeffreyg]

Jeff
I have all the requirements as needed for my pc. I removed my old version and downloaded the new version from the link given.When I have the set up exc. icon I click on it and it will not open the file.
This file is only 4.15mb big. Is that too small? I thought the program was bigger than that.
Thanks.

The SSC/AATL I have is version 7.5.7.0 and is 12.73MB big. Are you down loading the program from this link?

http://diagnostics.snapon.com/display/1551.nws