shopstream

[WGOODMAN]

I am new here and could do with alittle help i have downloaded the shopstream program and installed it on my laptop which is runing vista.towards the end of the install it says that some files have failed to self register so i uninstalled and reinstalled the program and got the same results again is this correct or have i messed up some how ? thanks in advance for your help

[Steve6911]

I am new here and could do with alittle help i have downloaded the shopstream program and installed it on my laptop which is runing vista.towards the end of the install it says that some files have failed to self register so i uninstalled and reinstalled the program and got the same results again is this correct or have i messed up some how ? thanks in advance for your help

If you look at the requirements it states it works with Xp not Vista. Some here have had some luck with tweaking settings it working to get but not many. Welcome to the forums!

Steve

[hefaus]

Shopstream

I am new here and could do with alittle help i have downloaded the shopstream program and installed it on my laptop which is runing vista.towards the end of the install it says that some files have failed to self register so i uninstalled and reinstalled the program and got the same results again is this correct or have i messed up some how ? thanks in advance for your help

Hi I am using Windows XP Pro and the installation was clean with no message alerts. There may be some issues with Vista. But There i am not sure.Ther must be other members using Vista and they could leave you a comment if they had any problems. Hope this Helps.

[hefaus]

vista

Hi I am using Windows XP Pro and the installation was clean with no message alerts. There may be some issues with Vista. But There i am not sure.Ther must be other members using Vista and they could leave you a comment if they had any problems. Hope this Helps.

I found this information For you. I will send as attachment. Hope it helps Hmmm Seems it also says Xp And Xp Pro on the download site and no mention about Vista so This Pdf From snap on seems to be wrong

[WGOODMAN]

thanks for the help looks like a no go with vista then

[Nickb]

Works fine with my Vista. Try phoning tech support

[David Green]

Hi,

On the top of this forum header there is an advertising banner which changes adverts. The shop stream was on there and when I clicked and checked it VISTA was included in the list of software programmes snap on use.

My laptop runs Shop Stream using VISTA, the only problem I have recognised is shop stream viewer does not print the graphs correctly.

Snap On have recently emailed me and advised they know about the problem and they will soon be issuing an updated version of the software.

They advise to check for updates via shop stream connect.

Go into Tools - update software - connect.

Hope this helps

David

[WGOODMAN]

Hi David thanks for you reply.i cant seem to get the laptop to see the solus,so i went to my computer, control panel, device manager clicked on ports nothing there hence my question.i did try to update shopstream but it said no updates were available.did you get a popup when you installed shopstream say that some files had failed to self register ?

[David Green]

Hi David thanks for you reply.i cant seem to get the laptop to see the solus,so i went to my computer, control panel, device manager clicked on ports nothing there hence my question.i did try to update shopstream but it said no updates were available.did you get a popup when you installed shopstream say that some files had failed to self register ?

Hi I think I understand what's going wrong for you here, I think I had the same problem.

First boot up shop stream on your computer so its on the desktop, then connect the USB cable to the scanner and laptop, i.e. not before, then the solus should communicate with shop stream.

If you do it the other way you will be bombarded with files trying to communicate and crashing, which is why i do it as described above.

Tip. When shop stream open on desktop, select solus at bottom left hand side, or solus pro if a pro model. At top left you should see so yellow folders, one should be named solus and solus pro. Right click the folder and create a new folder, name it and enter your scanner data. This is what I do so I can easily find any previous vehicles data, i.e. peugoet, citroen, ford etc.

Hope this helps

David

[WGOODMAN]

Hi David tryed to do it as you described but still wont work i dont no what is going on lol bloody pc's lol.dont no what to try now

[David Green]

Hi,

I don't remember loading any software into my laptop to recognise the solus when plugged into it?

I first downloaded shop stream then left it running on the desktop, connected the scanner and followed the scanner PC instructions to load "transfer" data to shop stream.

P.S. Are you putting the solus into the right programme to be recognised by shop stream?

David

[WGOODMAN]

Hi again i installed shoptream left in runing then connected my solus to the usb port on my laptop which is runing vista.when you say am i putting the solus into the right programme to be recognised by shop stream?
i'm not to sure what you mean by this ???

[hefaus]

Shopstream

Hi again i installed shoptream left in running then connected my solus to the usb port on my laptop which is running vista.when you say am i putting the solus into the right program to be recognized by shop stream?
I'm not to sure what you mean by this ???

Hi. Are you using the pc connect First from your Solus so you can have access with your computer and use Shopstream? I am not sure where you are on this..

[WGOODMAN]

i starting to get confused myself lol yep i turn the solus on then click connect to pc it then says i have to restart the solus which i do start shop stream on my laptop then plug the usb lead from the solus into my lappy and it dont seem to find my solus i have uninstalled and reinstalled shop stream a number of times today and still no joy i dont no what to try now this should be very simple to do but for some reason it will not work for me

[Nickb]

are you using the small USB to large USB cable? Also when you installed the Shopstream it asks you to do a update. Don't do the update, this can be your problem, lots of people do the requested update then can't hook to it. Are you saving your info to a CF card or internal? This may play a role in this also.