j2534 tool box not working with Win8.1

[Sparkey]

We just purchased a new Snap-On Pass-Thru Pro II and installed the software on a new Toshiba laptop with Windows 8.1 64bit - after the installation of the software, the Toolbox 2 program will NOT run... even when plugging the pass-thru pro II to a vehicle, it doesn't do anything....

everything works with our Verus Pro, but will NOT run the software on the laptop...

is this software only meant to run on a Windows XP 32bit machines??

thanks in advance for your replies!

[badcoupe]

I use it with win7 no problem, go to drew tech's site and DL toolbox3. See if that helps, may have to run it in compatibility mode.

[Steve6911]

Ed

I would say its because you are running Windows 8. I don't see very many Automotive tools that will run on this yet. Maybe you could UPGRADE to Windows 7, I know its me but I hate Windows 8. Give tech support a call to make sure 1-800-424-7226

Steve

[Sparkey]

I use it with win7 no problem, go to drew tech's site and DL toolbox3. See if that helps, may have to run it in compatibility mode.

Been there.. done that... didn't work either...

must be a Windows 8.1 thing , this weekend i'm going to try to install a copy of Windows 7 on this laptop... kinda hard to buy a laptop with Windows 7 these days, all the ones they had in inventory, was laptops with Win8.1...

thanks!

[Sparkey]

Ed

I would say its because you are running Windows 8. I don't see very many Automotive tools that will run on this yet. Maybe you could UPGRADE to Windows 7, I know its me but I hate Windows 8. Give tech support a call to make sure 1-800-424-7226

Steve

you are right, it would be an UPGRADE! Windows 8.1... i don't like it either!

thanks!

[Witsend]

Windows 8.1

Print out these tips and do some of these tweaks . I also got Stardock Start 8 .

http://windowsitpro.com/windows-81/top-10-tips-make-windows-81-work-like-windows-7

Found something about how to find and run an older windows program in Compatibllity mode

http://www.tomshardware.com/faq/id-2061267/compatibility-mode-windows.html

[Sparkey]

Installed Windows 7 SP1 64bit on the Toshiba Laptop and the J2534 Toolbox 2 from Snap-On worked perfectly... must not be compatible with Windows 8.1 but that's expected, its not a very PC friendly OS...