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Just purchased Edge and can't get to connect to network, but will connect with iPhone hotspot. Snap-On support wasn't able to solve issue... looking for ideas?
Thanks
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We have a Solus Edge that connects to our main wi-fi 2ghz channel OK but refuses to connect to the range extender I put in specifically so our scanners could get a better signal out in the parking lot. The Zeus and Verus connect to it just fine but the Solus has completely refused no matter what I've tried.Comment
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Great to see I'm not along. I have a second router in my garage configured as a access point and just an extension of router inside home. Doesn't connect to either one and everything else I have connects OK. iPhone, IPAD, Notebook, etc. In home router/Modem is ARRIS SBG-7580-AC and garage is a basic CISCO with 2.4 and 5.0GHZ channels.Comment
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A cheap Linksys extender I think. Son-in-law gave it to me after he upgraded to a mesh setup. Figured I had zero to lose and it actually works great. With everything except the Solus.
As in if I had picked it out and purchased it I would know right off what model and all it is.Comment
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Still no luck getting it to work on various networks at other shops but does connect to the router Snap-On sent me. That said I'm upgrading my service along with a newer cable modem/router combo so.. will see. As there's no reason why NOT it shouldn't connect when everyone else can connect to my gateway. I feel there is an issue with the solus. If it doesn't connect with my network upgrade going to ask SN to replace the Solus!Comment
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Well the verdict is in because this "edge" work as designed. We upgraded out service to add phone service through comcast/Xfinity and purchased a new ARRIS SVG2482-AC modem/router and still can't get connected!
I NEED A REFUNDComment
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Maybe you need to make sure you clear out all the old listed paired networks. Make sure airplane mode is turned off and that your modem/router combo is also set to 2.4 and 5.0ghz. Make sure bluetooth or WIDI connection from it with your PC for Sure Crack or file transfer or printer que has completed and exited.
If all else fails and the Lube tech can connect a 3rd hand $399.99 Port freight 08, then looks like you'll have to get a Loaner Brick from the Tool D@ck to get by while it gets sent out for warranty. Sorry Wood Chuck , it's not Ground Hog day today. No Buyer Remorse or Returns Allowed without an incurring an 80% restocking fee.
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Spent a few hours today with settings on my router and still no luck. Has some great features if they would work! Also just noticed the serial number on my invoice is different than what's on the Edge???? Will be calling support this week.Comment
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Finally got an answer from Snap-On. AES security protocol isn't supported. well that sucks since it's only 6months old!!! Going to figure a work around. Has anyone tried a mini USB WIFI adapter and if so does it work and which one is needed?Comment
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I would look for an updated WiFI controller driver first. The very first Verus devices also had this issue, but was resolved with an updated driver.S. BrelandComment
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