A couple days ago i powered up my verus pro running 16.4 - I know its out of date but i am now working at a Ford garage and dont use it much anymore- and it says ther is an update for my scanner module every time it connects. i can choose update now or update later. any time I choose update now I get a message stating "unhandled exception has occurred in your application." and closes the program. If I choose update later the software continues to run but i cant seem to connect to verious gm products. I have reimaged the hard drive as per Snap-On and still have the same problem. Any help is appriciated.
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If it were mine , I think I would just disconnect it from connecting to any WIFI network and the internet and just use it as a scantool and oscilloscope.
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That would be great but even after the reimage and not connecting to the internet the diagnostic suite still wants to update the scan module and fails to due so
If I have the scann module connceted either by usb of wireless when i start the scanner if forces the upadate and failsComment
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Sounds like something is corrupt.
If you have time and can call snap on Diagnostics support line, they may be able to remotely access and force the update.
Other wise it sounds like it may have to go back for testing and repair...Comment
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Module update
Try connecting the wireless module to the Verus pro with a USB cable. It is the wireless module that needs the update. If I remember correctly, go to the pairing area and there is a button to update the module. Make sure it is connected to the internet.Comment
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Scan module
Hey fellows having trouble connecting to my scan module , it goes thru the update via the USB states its complete. The problem is when I go to use it and try to read scan data or pids, it reads and update is available for the scan module and it those not communicate with the verus ! I update again and to no avail .it connects to the Verus I can see the light flickering on both scanner and module, but still no communication. When I start up the Verus and plug the scan module to the vehicle , they pair up the module beeps but no communication! Any help , does any one have a copy of the USM driver that come on a USB stick when you purchase the unit ? I can by a copy from you if you have one , please I need my scan module to hookup so I can work on my cars. .. thanksComment
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Connect the usb cable from the scan tool to the module. Connect module to a car and let it force the firmware into the module.
Doesn't always take wirelesslyComment
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I did exactly that , I removed the USB cable from the Verus resarted the Verus and still when I get to the scan screen I tap on the auto vin, it searches for the scan module and the no communication screen pops up and it states there is an update for the scan module.. I re load it on to the scan module it states success I hit ok , I tried to auto vin and the same message no communication, update available. I tried it manually entering vehicle ,get to the code read screen , no communication... all the time I see the communication light on the scan modules blinking...oh by the way I communicated with the car 1 time since I have been trying to update. Then no bueno !Comment
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Did you remove power to the scan module and then connect it back up?Comment
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I removed the USB connecting the scan module to the Verus while powering it after it said install success and hit the ok button along with the cable to the car . Then reinstalled the car cable and restarted the Verus.Comment
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Try leaving scanner on but disconnect scan tool and reconnect scan tool. See if it will connect to car after that.Comment
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Thanks for the advice I guess I'll keep trying a few more times.Comment
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When out to the car , tried it all , still no communication.! I think I might be missing something in the programming! Does the Verus have to be connected to the internet..?Comment
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No, but maybe something in the software is not correct. Try calling tech support. If you can connect it to the internet they can reload the software and see if it fixes it.Comment
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