Final update?

[GypsyR]

I heard the fall 2026 update may be the last for the Verus Edge? That true.

[Steve6911]

Just spoke to my vendor and he says 26.4 is the last one. Pretty sure it came out in 2015, so not a bad run.

[GypsyR]

OK. So are they going to discontinue sending out updates for the original Zeus too then? Because of how they are the EXACT SAME MACHINE just in a slightly different plastic case.

[Steve6911]

No idea, you asked about the Verus Edge so I made a call to find out. Maybe call tech support and ask them.

[GypsyR]

Hmmm. I've always wondered. Even though this is the official Snap On diagnostic forum sponsored and run by them, do they have no participating presence in it? Never has seemed like it.

[Steve6911]

As far as I always knew this was meant to be a tech to tech forum. There are several people that work for Snap-on that do answer members questions here, but they pay people to man there tech support line and can answer questions. Look at the Autel site and see how many "company" people answer questions there, I have never seen any. But they also have a tech support number to call for questions.

[GypsyR]

Seems a waste of resources. Hosting a whole forum online for one moderator to keep an eye on Greasybob venting.

[Steve6911]

Not really, there is A LOT more to this forum that is internal to the company that you don't see. On the public side it is what the members make of it. If you think it should be better then you can help make it happen with meaningful and helpful posts. As for Greasybob venting, I think he is the member that has posted the most useful information on here over time. Again if you want to see this forum do better HELP MAKE IT HAPPEN!

[GypsyR]

Me? Yeah, not my job. I'm recently divorced from being an admin on a very active forum that was bought out by a for-profit company. Free labor for others to reap profit off of isn't for me any more.

I named Greasybob because I've noted he's obviously been the forum's most prolific poster the last couple of years. No negativity was meant to be implied. His posts are interesting and often informative and relatable.


I just find it ironic that this entire forum devoted to certain tools is supported by a tool manufacturer that apparently purposely chooses not to use it as a channel for customer support and to promote customer goodwill. I am not surprised Autel does not, not a large number of people at that company whose first language is English.

And yes, thanks, I'm aware I can go back to the 1980's and call 1-800. I've been a customer since back then.

At this point I should just take it the forum is functionally useless as far as interfacing directly with the manufacturer?

[Steve6911]

And yes, thanks, I'm aware I can go back to the 1980's and call 1-800. I've been a customer since back then.

At this point I should just take it the forum is functionally useless as far as interfacing directly with the manufacturer?

Ben, I don't understand how calling tech support is going back to the 80's. Even if Snap-on had more presence here, you would post something, wait for someone to read it, hope they interpret it correctly and then post back to you. If you call tech support, someone answers you tell them the problem and they try and help you on the spot. If they interpret the question wrong you tell them and they come back with another answer. Seems much quicker to me.

And as far as this forum being functionally useless as far as interfacing with the manufacturer, I do not speak for the company, I am just a forum moderator. But I have been a member here since 2007 and "I" have always thought of it as more of a tech to tech site.

Also I'm sorry that you won't help out with trying to make this forum better, From some of your posts here and on other sites I feel you are a very knowledgeable person.

Steve