Snap-on Diagnostics Customer Care Questions

[EBI Webmaster]

Here is a link to the Snap-on Diagnostics Customer Care Service Center web communications form that may be useful to the AAT membership. This form will allow you to contact Snap-on Diagnostics Customer Care, and have your questions answered through Email. This form is for non-urgent questions. You should expect answers to questions to arrive in one Business day. For more urgent questions call 1-800-424-7226 from 6am-5pm Pacific Time.

https://buy1.snapon.com/catalog/cust...munication.asp

[Automotivelover]

Hi

Hi dude, Thanks for your link.

[Manic Mechanic]

Answers By E Mail ?

Here is a link to the Snap-on Diagnostics Customer Care Service Center web communications form that may be useful to the AAT membership. This form will allow you to contact Snap-on Diagnostics Customer Care, and have your questions answered through Email. This form is for non-urgent questions. You should expect answers to questions to arrive in one Business day. For more urgent questions call 1-800-424-7226 from 6am-5pm Pacific Time.

https://buy1.snapon.com/catalog/cust...munication.asp

In the several times I have E Mailed a question I have NEVER had a reply ....

[Ry Cheats]

Mt2500 personality key???

I have a 96 VW cabriolet 2.0L that's obd1. Which personality key do I need??? Is it the s7 or the k20? Any help at this point would be great.

[Witsend]

For a 96 Golf Cabrio 2.0 my brick says use " DL16 adapter" with S7 key. It does not prompt selection of OBD1 or OBD2.
I selected a 95 Golf Cabrio with 1.6 (2.0 does not show as a selection) it also says DL16 adapter with S7 key.

[Joe Rappa]

I have a 96 VW cabriolet 2.0L that's obd1. Which personality key do I need??? Is it the s7 or the k20? Any help at this point would be great.

S7 if you use the Euro Adapter.
K20 if you use the domestic/asian adapter

Joe