Dear customer:
Thank you for coming to my shop to diagnose your cold start issue on your '02 Buick Century. Your complaint: Starts, and runs rough. After driving a bit, the temp gauge almost pegs, then all is good.
I let it sit overnight. I start it, feel a misfire. I immediately shut it down and scan for misfires. Restart, notice MIL light flashing, see #1 misfire counts climbing. Shut it down again, pull spark plug and see it coated with coolant.
Pressurize coolant system, find coolant running out of spark plug hole. My initial diagnosis: bad head gasket, possible head issue. Do not know for sure until I get into it.
Please do not yell at me about my estimate. (When I opened your hood, I saw the new wires, coils, etc. I am sorry you depleted your funds at the 3 other shops you have been to before.) My diagnosis is most likely the most accurate since the others have not been able to resolve the issue. I am sorry you have spent $2,000.00 for nothing before coming here.
There is a reason why your father came here until he passed, I have not seen you for 5 years. It took me all of an overnight stay, and 15 minutes to diagnose your issue. I normally would not charge a diagnostic for something this easy if repairs were performed. Since you decide your money would now be better spent buying a newer vehicle, you owe me an hours labor for checking it out.
Sincerely:
Not the cheapest place in town, the place that actually has a clue.
Thank you for coming to my shop to diagnose your cold start issue on your '02 Buick Century. Your complaint: Starts, and runs rough. After driving a bit, the temp gauge almost pegs, then all is good.
I let it sit overnight. I start it, feel a misfire. I immediately shut it down and scan for misfires. Restart, notice MIL light flashing, see #1 misfire counts climbing. Shut it down again, pull spark plug and see it coated with coolant.
Pressurize coolant system, find coolant running out of spark plug hole. My initial diagnosis: bad head gasket, possible head issue. Do not know for sure until I get into it.
Please do not yell at me about my estimate. (When I opened your hood, I saw the new wires, coils, etc. I am sorry you depleted your funds at the 3 other shops you have been to before.) My diagnosis is most likely the most accurate since the others have not been able to resolve the issue. I am sorry you have spent $2,000.00 for nothing before coming here.
There is a reason why your father came here until he passed, I have not seen you for 5 years. It took me all of an overnight stay, and 15 minutes to diagnose your issue. I normally would not charge a diagnostic for something this easy if repairs were performed. Since you decide your money would now be better spent buying a newer vehicle, you owe me an hours labor for checking it out.
Sincerely:
Not the cheapest place in town, the place that actually has a clue.

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